Leave a review of HotShot Unlimited

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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HotShot Unlimited

There was a group of enthusiastic young Kiwis who were among the best in the industry and they shared the same belief: the existing broadband options in the market were too complex for normal households to choose, and Kiwis deserve a better &simpler broadband experience.

Here comes the birth of the best priced &simplest broadband provider in NZ — HotShot Unlimited.

Our plans are simple: we only offer naked fibre connections and we don’t lock you in. We know our customers choose to stay with us because they get great fibre broadband at an even better price. In case some unexpected happen and you have to leave for some reason, that’s absolutely ok. We have all been there before. That’s why we don’t need you to give us an unreasonably long notice period and you are free to go whenever you wish. After all, we believe that only fairness goes a long way.

Kiwis have endured slow internet performance, capped data and fixed-term contracts for too long. HotShot Unlimited is committed to using the best technologies to change this and offering the best value and simplest fibre broadband experience for Kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS
Total: 7.8
Reliability 8.1
Speed 7.8
Support 7.2
Features 7.7
Value 8.2
Average from 18 reviews
Showing 11-15 of 18 items.
2023-03-27 22:30:13
Stella 4.0
Worst customer service. Condescending and unreasonable. Took almost 3 months to get connected. Only became responsive once I lost my patience and took no accountability for the delay.
Pros
Only used for one month but seems fine if you just need a bottom of the barrel bare minimum connection
Cons
Customer service is terrible and unprofessional
2022-12-24 00:14:30
Chenchen 6.4
Just had an internet cut out and went to the ISP website it doesn't open, and checked my bank find out last payment was charged under another company called telnet, and their web doesn't open neither. Comments on google review say telnet has ramdon cut outs, wonder if hit shot is sold to telnet and now there is problem? And the bank name only change last payment on 22/12/2022. Both companies phone are invalid or something but I will try tomorrow at work hour.
Pros
Good price and used for a year with no problem
Cons
Worried if they sold and now the Internet is shit or maybe gone forever?
2022-10-12 10:11:33
Alina 8.8
For some reason, we often move to new address sometime even oversea. Thanks for
hotshot free moving feature and open-term plan, we can open, move, close our service soomthly. It is the simpiest and cheapest service provide i can find in New Zealand.
Pros
Free Moving Addres & Open Term
Cons
N/A
2022-06-15 12:11:45
Chris 7.2
So far no major issues - setup and switchover from previous ISP were relatively painless although had to plug into a different RJ45 on my ONT (was not advised of that). D/L speed has been well short of max, averaging around 400 Mbps unless very late at night, but it is a step up from 300 Mbps of previous ISP. Still a reasonable value proposition.
Pros
Inexpensive, simple no contract terms, no dropouts (touch wood)
Cons
D/L less than half of theoretical max on average
2022-05-19 14:36:03
David Lee 8.2
Recently moved to a new unite. My last ISP take 2 weeks but fail to connect internet. Contact hotshot who promise to connect in 4 hours which comes true finally. Excellent customer service.
Showing 11-15 of 18 items.
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