Leave a review of Lightwire

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Lightwire was founded in 2006 as a result of a single issue: Dr Murray Pearson could not source a reliable broadband internet connection to his rural property in the Waikato. This led Dr Pearson to undertake a research project through the University of Waikato and to develop No 8 Wireless, which would later become Lightwire. They take their mission of connecting people and businesses with the fastest internet and best network technologies very seriously. So seriously in fact that if there isn’t a solution, they will build one. Taking their local knowledge, can-do attitude, and ability to turn research and development into smart consumer-based solutions Lightwire aim to lead New Zealand in connectivity technology.

Lightwire know the Waikato. Based in Hamilton, New Zealand, their team turn research and development into world-class solutions for people like you. For over a decade Lightwire have been connecting small communities and more recently, providing complex network, data and internet solutions Waikato-wide.

Lightwire’s history is steeped in innovation and they continue to create practical solutions to rural, residential, prepay and business customers throughout the Waikato. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.6
Reliability 6.2
Speed 5.9
Support 7.1
Features 7.7
Value 6.2
Average from 15 reviews
Showing 1-5 of 15 items.
2025-01-13 09:04:44
Olivia Blake 8.6
Best customer service I've ever had with a utility provider. The plans are unlimited so you won't be throttled at a certain point when downloading games etc like other providers. I've found them incredibly easy and positive to deal with, especially knowing my area very well and being local themselves
Pros
Friendly, reliable local team who are fair and want the best for you
Cons
None
2023-01-30 08:44:53
Titia Schamhart 3.4
Terrible customer service that borderlines bullying, and a severe lack of empathy. I was forced to move house because it got sold suddenly, and couldn’t take the WiFi with me. They still made me pay every month for a subscription I couldn’t use anymore just because that was the contract. No humanity involved in this company, leaving me with heartbreaking debts.
Pros
Easy to install
Cons
Weekly dropouts, quite expensive, incredibly unreasonable when personal circumstances change.
2022-05-17 12:45:57
Ryan 6.2
We are currently with light wire moving from spark because fibre isn’t available. Service is good except when you have a trainee on the phone. Internet speeds are decent with patches it’s rough. Internet was down today for 2 hours for “maintenance” and then back on for 10minutes and back offline. A heads up would be good
Pros
-fast service. Mostly reliable internet
Cons
-average wifi speed, unexpected delays
2021-09-21 12:45:20
Neil Bradley 5.0
I cannot state how bad our service from Lightwire has been over the last few months. We have several hours per day where our connection just drops - either out, or down to ~dialup speeds. But it's not random - seems to line up either with or around school hours - and lightwire have done nothing about it. Had to keep chasing support while unable to work due to connection. So we dropped them as a supplier - and they sent us a $1200 'early termination fee' - which was the remaining amount on the contract which we will no longer be using, and them not supplying. ...read more
Pros
Great when it works, and support is usually fantastic.
Cons
Support exhibits fatigue when they can't solve a problem. Unreasonable termination clause. Don't seem to be a member of the TDR - so you better hope nothing goes wrong. Price is most definitely not competitive.
2021-07-19 09:10:56
Craig Barrow 10.0
kia ora. We so loved Lighwire when we lived in the middle of nowhere. Good speeds for rural and absolutely amazing support. Love them!
Pros
Excellent rural access and pricing
Cons
slow as it is rural, but good speeds for rural
Showing 1-5 of 15 items.
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