Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted.

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW

Reliability	8.5
Speed	8.3
Support	8.7
Features	8.1
Value	8.3

Average from 545 reviews

Showing 251-255 of 545 items.

2022-10-03 10:07:27

Fiona O'Neill 10.0

Professional effective service.

Pros

Response professional and effective.

Cons

None.

2022-09-30 16:23:24

Gilda Morganti 8.0

NOW staff are helpful, courteous without fail and do everything in their power to be helpful in sorting out issues. I love NOT being left in a queue for ages when I phone them! I wish more companies would take some tips about customer relations.

Pros

Local company, not a Telco conglomerate, which is a plus in my book. No offshore call centre, so easy to contact the service you need. Good quality technical advice and service.

Cons

I can't think of any, except I'm prepared to pay a little extra for the service and reliability. It's always worth it .

2022-09-29 16:43:18

Amy Russell 8.8

I love it that Now responds to customer enquiries so quickly, and in such a friendly way. It really feels like I'm dealing with a human being and not a company. The difference to my experience with other providers is like night and day!

Pros

Great customer service

Cons

(Can't think of any)

2022-09-25 08:35:41

Shirley Ann Taylor 8.8

As a New customer so far things have been very prompt with good support service.

Pros

Supporting a New Zealand Company.

Cons

None at this point in time.

2022-09-23 10:41:19

Victoria 9.6

Could not be happier with the excellent response and service from NOW. Moving from Hawkes Bay, where I joined years ago , to Rotorua, NOW Tech Team were exceptionally good and quick at arranging to get me connected and also get fibre installed in a timely fashion. I highly recommend this provider.

Pros

Firstly, talking to a real person, secondly being identified by the number I was calling from so there was no need to go through security process, and, thirdly, their documentation was always up to date so there was not ...read more

Cons

None

Showing 251-255 of 545 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

20/11/2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

18/11/2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

31/03/2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

13/03/2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

11/02/2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

21/09/2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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