Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted.

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW

Reliability	8.5
Speed	8.3
Support	8.7
Features	8.1
Value	8.3

Average from 545 reviews

Showing 301-305 of 545 items.

2022-07-11 19:11:34

André - & Vicky Engelbrecht 7.8

Phoned the call centre nr. Within seconds Maddy picked up and helped me with so mich care, respect and willingness. Going the extra mile to make sure we had a successful transaction and our account was reactivated within seconds whilst I was on the line. No back and forth and misunderstandings and not knowing what I wanted done. She was fast and effective. Thank you very much.

Pros

1 call and all sorted

Cons

Accounts can phone a customer and they can try to get things sorted before the account is suspended. Something small can be rectified fast and effectively without any delays for parties involved.

2022-07-11 14:58:28

Andre 9.6

Good service

Pros

Fast connection only took two days to be connected I had a fault due to previous owners on the chorus box and was fixed in 24 hours good service overall very happy customer

Cons

No problems at all

2022-07-08 10:09:26

Gary W 8.6

Been with Now for 7 years and never had any issues with speed or outages. When rang support with questions they have always been quick to answer and helpful.

Pros

Good reliable services with great backup.

Cons

None

2022-07-07 18:07:10

Paul 9.2

Great company with customer service people who are rock stars. They just get things done and when something goes wrong they are empowered to put things right and ensure they retain customers. If you have been with them for more than a year, ask for a customer loyalty discount, you never know they might just approve it.

Pros

Rock star customer support team

Cons

Their pricing for plans isnt always the best deal going around but you can ask them to match a competitors price and they will usually match it

2022-07-07 09:01:04

Shari 8.4

Great company to deal with, easy set up and no wait time talking to customer services.

Showing 301-305 of 545 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

20/11/2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

18/11/2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

31/03/2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

13/03/2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

11/02/2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

21/09/2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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