Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted.

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW

Reliability	8.5
Speed	8.3
Support	8.7
Features	8.1
Value	8.3

Average from 545 reviews

Showing 436-440 of 545 items.

2021-01-21 09:10:09

Joanne Setu 8.0

Have been with NOW for nearly one year and are happy with it. We have used customer support once and the solution was simple but tech support had to talk me through what I had to do over the phone. He managed to do this without making me feel like an idiot which was appreciated.

Pros

Local feeling company, fair rates. Quick responses.

Cons

Our broadband can be a little laggy sometimes.

2021-01-05 11:21:40

Kimberly Spillman 3.6

Most appalling customer service I've experienced. Ever. Tech support couldn't answer my questions, was insulting me, pretending like I wasn't competent and I asked to talk to his manager. Tech support hung up on me.

Pros

Speeds can be pretty good.

Cons

Tech support doesn't listen and they blame others for issues on their end with non-nonsensical arguments.

2020-12-30 17:38:03

john gary lomax 8.8

Good service

2020-12-23 07:57:56

Paul Stevenson 8.6

Really fast service, communication great, set up a piece of cake. What more can you ask.

2020-12-11 22:59:58

Oli 10.0

Joined with NOW 3 months ago with our new home, they set it up at 8am on the day, when I called needing help with installing the router they were fantastic and assisted until it was completely set up.

Pros

Great speeds, awesome service and no problems.

Cons

None

Showing 436-440 of 545 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

20/11/2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

18/11/2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

31/03/2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

13/03/2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

11/02/2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

21/09/2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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