Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 June 2020

Tony Wallace 8.4

We had looked at all the deals and looked at all the reviews before deciding on NOW and the 1/2 price for 6 months deal and we arranged to change from our current provider Vodafone on the 27th June, told VF we were leaving on the 27th and will need a service until then, so we gave them 2 weeks notice and a bit, simple you would think eh, got home on Friday 12th and found we had no internet, called VF and after 40 mins on hold were told that they'd cut us off and couldn't reco ...read more

Pros

Great customer service, tech support & all telephone and email support is in NZ, they only sell broadband and telephone too, so no complicated power, mobile and BB packages - They don't keep you waiting on the phone for 40 mins!

Cons

None so far

14 June 2020

Andrew Albiston 5.2

Simply just not sharp enough on their pricing. In the past they would at least price match, but not now. They tried to say that they value added their product with Netflix/Lightbox etc to justify the extra cost. Now that they've sold off Lightbox, paying for the same content through Neon really does just reduce the value of their product that much more!!

Pros

It was Ok for speed and reliability.

Cons

Just not willing to be price competitive, especially with existing customers.

14 June 2020

Chris Greeks 9.2

Rhe full flavor team are A Class! i swapped over to them a few years back and haven't regretted my decision in the slightest. the 1 time i had an issue, it was resolved promptly, in the end it turned out to not even be related to Full Flavor's service! would and do recommend in a heart beat!

Pros

Super speeds!, Knowledgeable support staff (no dealing with scripted responses), Value for Money. Top quality service!

Cons

well, ok, the one time i had an issue, they contacted me to quick.. and i expecting them to call a few hours later.. so wasn't ready when they called... and... that all i can think of really.

13 June 2020

Pamela Joy Gillies 7.8

Happy except for billing issues

Pros

Speed...value for money fir unlimited rural broadband

Cons

Errors inbilling and direct debits shouldn't hapoen

13 June 2020

Niol Lockington 8.6

We are totally off grid. Without Fullflavour we would be using smoke signals.

Pros

We can get it.

Cons

A little expensive, but.! We can get it.

13 June 2020

Grace Concepcion-Feck 8.6

Currently I don't have a problem with my connection. It's just the model of the modem I've got has a defect but they were able to help me at once. Good customer service

13 June 2020

Gareth Robins 8.6

Great ISP, been with them over 7yrs with very few issues

Pros

Reliable and fast connection, great support when installing new hardware

Cons

Sometimes the speed drops

13 June 2020

Robbie Inglis 7.0

Great service, we are on adsl, which overall is slower than our previous Spark 4G RB, however at peak usage time in the evening, and during rain, the speed is way more reliable and faster than 4G, and no data limits

Pros

Reliable speed, and no data limit

Cons

Only ADSL, would prefer VDSl or fibre. I thought it was a Labour election promise to deliver rural fibre

13 June 2020

Paul Tanday 9.8

Absolutely brillant. Always goes the extra mile to get any issues sorted. Thoroughly recommended.

Pros

Customer service.

Cons

None

13 June 2020

Deb Wilkinson 10.0

Fabulous service all I need for my broadband and I like the price

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