Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

03 April 2020

erich lunzer 3.2

3 hours in a live chat with no resolution to a simple request. The request was: I am unable to access my spark account due to a recent job change and therefore email and mobile phone number have change. Please update and give me permission to access my account again.

Pros

non

Cons

very unhappy since day 1, Never again Spark what a pain with no service;

03 April 2020

Tony 10.0

Very friendly and polite, and efficient as well

03 April 2020

Stephanie Walker 9.0

Skinny blew my mind to be honest I've waited up to 6 weeks for the sign up switch on process more than once before, i did have fibre already installed but even still, amidst covid-19 the modem arrived at 9am the next day I signed up at 5.30pm the day before and it was plug and play was all hooked up when we got it. Internet in less than 24hrs with no upfront?! Zero complaints at. all. I even had less than ideal credit and my power with a difrent company, I great value, I h ...read more

Pros

Quick setup, good value, awesome service, Fast and fair

Cons

None I could think of!

03 April 2020

Chantal 6.2

Internet is fine, but customer service is woeful. Asked to finalise connection three times yet not done, even then I continued to be charged and had to chase a refund multiple times,

02 April 2020

Neville Griffiths 6.8

Brillant customer service nd efficient and fast delivery very satisfied

Pros

Plug and play so simple to get up and running good value

Cons

Not the fastest due to rural location but good enough for streaming etc

01 April 2020

Susan 9.4

Great communication and all over awesome service & no hassles, Now is great compared to other services I have tried.

Pros

Cons

None

26 March 2020

Brian 5.2

Good internet speeds but really disappointed that theres no reward for current customers with the 3 month free promotion

Pros

Good internet speed

Cons

Difficult to queries answered and promotional offers to current users are not applicable

25 March 2020

Michael Ferry-Parker 8.2

All good just each 12 months you are free to sign up with another ISP and get the latest sharp deal. 12 months later probably do it again. They are only prepared to do deals to attract new customers and very little to retain existing ones. Commercially seems foolish to me.

Pros

Biggest player with the most resources

Cons

Web site very difficult to anything around cancelling services (not surprising)

24 March 2020

Lynda taylor 9.8

Fantastic customer service . Great communication re. Covid 19, given in a friendly caring way.
Highly recommend

21 March 2020

Warwick Sickling 7.2

Speeds have really slowed down recently (Snells Beach). My Smart TV no longer gets a good enough speed to work without constant pausing. It used to, but either Skinny have signed up too many customers or reduced some of the bandwidth since the Rugby World Cup.

Pros

Very cheap.

Cons

Speeds have slowed right down.

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