Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 January 2020

Davina Geddes 2.0

I really regret changing over to Slingshot, have had internet problems ever since, especially when I moved house 4 months into the contract. Their communication is extremely poor. They did not appropriately contact me to inform of delays with new connections and their responses to my emails were so incredibly slow I'm sure that post would be faster! They also have their phones set up in a way that it is near impossible to speak to a real person, have succeeded once with this! ...read more

Pros

Half price for 6 months

Cons

Everything else

23 January 2020

April Whitehouse 10.0

Excellent service, quick and friendly. When you call you don’t have to press half a dozen buttons to talk to somebody

Pros

Quick. Excellent service. No overseas call centre.

Cons

None.

18 January 2020

Ccfnm 7.0

They are fine I guess. Expensive though. Switched because $30 a month could be better spent by me.

Pros

"free" Netflix. I'm pretty sure it's more expensive netflix

Cons

Same as the others but more expensive

16 January 2020

Meg 9.0

Fast, efficient, easy to talk to. Always go above and beyond to solve any issues as fast as they can.

Pros

Easy, local, fast, cheap.

Cons

None.

16 January 2020

Karim Saleh 8.8

Since I came to New Zealand one year ago and I have always been with Now. Recently I am moving home, and I will use their services as well in my new home. The connection is always stable, and the speed is always as I expect it to be.

Pros

Fast connection, never down, fast friendly customer service

Cons

A bit higher subscription than some competitors, but I still prefer paying for reliable fast connection than saving money and suffering.

15 January 2020

Jonathan Black 5.6

Typical of most companies these days, the don't want you to talk to a real person

Pros

Friendly to talk to when you get through on the phone

Cons

Why don't they make the number to call them visible. You have to do a search to find it

13 January 2020

Grant Turnbull 6.6

Very good service and price for several years.

Pros

Cons

Competitive pricing better from other providers

12 January 2020

Debbie 1.0

Terrible. Like others, cut me off on a Sunday afternoon when I had already paid bill due to their antiquated automated system that does not check accounts before it acts. Hard to sort it out - only way I could was to pretend I was paying bill again. Unhelpful website and 0800 numbers. Found out I have been paying well over the odds for a long time - why does this company treat its long time customers so badly?

Pros

Their call centre workers are good.

Cons

Everything else.

10 January 2020

Laura Peerless 9.2

I received great support recently. Its a breathe of fresh when someone helps you with simple answers and jargon. New customer but defo happy with my choice so far.