Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 February 2024

Jerry 7.0

Client friendly communications and hassle free setup! Won't go wrong with NOW.

Pros

good communications and hassle free setup

Cons

None to date!

08 February 2024

Glen Morgan 9.2

Only recently set up with this provider but it was easy to configure & seems to work as well as I’d hoped, much improved over previous setup I had

Pros

Easy setup & ap works well with backup from tech people a bonus

Cons

Nil so far

05 February 2024

Das 2.8

I was recommended about "now" by the Renti coordinator but I had to struggle to get the connection properly with several phone calls. I am not totally satisfied with the service but there is a cancelation fee of NZD 200 which was hidden on all communications but this was in the agreement. I am not recommending "now broadband" to anyone.

04 February 2024

Armstrong Kevika 9.8

Very reliable, fast to deliver the modem and technical support very professional

04 February 2024

colin 7.4

no problems easy to deal with

Pros

easy to deal with

Cons

phone wait can be frustrating

02 February 2024

Jo 9.2

So happy with Now. Any time I've had to contact them, they have been so friendly and efficient and have sorted be in out in no time at all. In this busy world, I appreciate that.

31 January 2024

Sam 10.0

Best customer support I've ever received in New Zealand hands down. Very prompt, professional, and followed up with me in both cases I needed to consult them. A1+

Pros

Quality support and communication, professional, understand networking beyond basic concepts

Cons

None at this time

30 January 2024

Cassidy 9.0

Friendly helpful staff there for you if anything goes wrong, reliable connection

Pros

Amazing support staff

Cons

None

29 January 2024

Shane Martin 7.0

The worst customer service I've ever experienced. They simply ignore you, whether that be by Instant Message, Chat or email. They neglected to connect me on the scheduled date, gave me no explanation as to what the problem was, and gave no indication as to when the problem would be resolved. It's now day 4 of no internet, and I'm still waiting to hear back from them, having tried all avenues of communication without success.

Pros

Reasonably cheap, but not overly so.

Cons

Customer service is non-existent.

28 January 2024

Liz Yeats 7.0

Always had very nice and helpful people to explain contracts to me as a pensioner

Pros

Talking to people for help

Cons

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