Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

06 May 2019

Bari Tamihana 7.0

I found it frustrating, paying my account, because it was going out of a cash account which was sometimes short of cash because I had forgotten to make sure funds were available. I asked for a bank account number that I could pay for through my Bills Account. It never happened. I was suspended and talk about hard to get hold of, I stopped trying to retrieve my account

Pros

Some good service

Cons

Not willing to listen to concerns verbally, constantly trying to talk over the top of me

06 May 2019

Adam 2.6

Disappointing service

06 May 2019

Will 9.2

Great service! Cheap and fast

Pros

Fast, cheap

Cons

05 May 2019

Sharon 8.4

One of customer service support, named John has been very helpful. He anticipated my request.

Pros

helpful, knows what I need. anticipated my request.

Cons

nothing

03 May 2019

Sandra 6.8

Overall reliable provision of services.

Pros

Everything works well.

Cons

When things need changing or there is an oopsy....not so good. Long waits on phone for help and some set up mistakes. Extra charges, and varying info given.

01 May 2019

Jignesh 5.0

Good product, but service is not very good. Often you are being told to wait for hours on the phone which not practical.

Pros

Good product, some add-ons are value for money but was over do for me. Overall very expensive.

Cons

Crap service.

01 May 2019

Garth Haylock 7.8

Awesome service, very quick connection and delivery of modem. Awesome being able to take it with us when we travel. Speed is much faster than the ADSL that we replaced

Pros

Portable, fast, plenty of data

Cons

Not unlimited

01 May 2019

Chris Mason 8.2

I have been with Spark for 3 years and been very happy with them but this year they were not willing to match the deals offered by other providers.

Pros

Fast, reliable connection.

Cons

Cost

01 May 2019

David 4.4

Be careful. They insist on maintaining a credit balance of about 3 times the monthly charge, but do not refund it when the service is terminated. Outright robbery.
Also the instructions for setting up the IP phone adaptor were not that complete.

Pros

Cons

Be careful. They insist on maintaining a credit balance of about 3 times the monthly charge, but do not refund it when the service is terminated. Outright robbery.

29 April 2019

Maryanne 4.6

Spark fibre was fine while there were no issues. After my initial 12 months they offered me $10.00 off the usual cost. The main problem was the modem kept crapping out every day, and as I didnt get back to them fast enough about it, they offered me a new Hyawei HG659b for half price at $100.00, as the warranty had just run out.
That was at the end of being with them for 2 years. I was paying for up to 950 down and was getting around 150 at best in a one bedroom flat with no walls in gigacity.

Pros

Hmmm, have to think on that.

Cons

Crappy modem, not interested in keeping current customers.

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