Just had a costly experience with Skinny Broadband, signed up for a 12 month plan last week, the modem was sent out immediately which is amazing, the connection was set up, awesome, but to the house next door. The wrong address was in their system, which at first I thought maybe I put it into the system wrong myself, but then I always double check. So I checked with my neighbor to see if they had received the modem which they assured me they hadn't, spoke to a customer serv
ice rep who was very helpful, he made the correction on the address and assured me it wouldn't cost me anything to have the connection properly done and a new modem sent out, however when I phoned this morning to find out the progress, they still had the wrong address in their system and I was informed I would be charged a $99 installation fee because they had already made the connection and sent out the modem to the wrong address. So instead of having anymore issues with Skinny I opted to pay the $199 cancellation fee and I'm signing up with another mobile provider as well. So if you sign up with any company, maybe don't sign up online and double check they have the correct information before committing to anything. ...read more
