Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 September 2018

Bryan Duffin 7.8

Very hard to talk to.

Pros

Speed very good

Cons

Seems to be expensive

11 September 2018

A R Mitchell 4.0

Wireless Broadband
Slower than adsl, continuous dropouts, landline not always contactable

11 September 2018

Danny 8.0

Reliability has gotten worse this year. I never used to notice many connection drops, but the last couple of months I have noticed quite a few. I notice because I game a lot which requires consistent good latency. But then, perhaps I am gaming more than I used to? I normally get a latency of ~150ms with game servers being in Singapore. I've never need to use support so can't really objectively comment on that. I have not switched to fiber yet even though its up our street no ...read more

Pros

Cons

11 September 2018

John Ansell 7.0

Overall reliability & speed was fine - just cost caused us to switch.

09 September 2018

Nate 7.2

Overall a satisfactory experience with these guys, just returning to my original provider for a bit.

Pros

Great customer service. Good introductory deal although it wasn't implemented properly and took some pushing on my part to get the terms that were originally offered.

Cons

A little punitive towards late payments.

07 September 2018

Stewart Callaway 4.4

Spark made no effort to retain me as a customer once fibre became available and we could upgrade from the copper net work.

Pros

Much faster and cheaper service

Cons

None so far

07 September 2018

Bruce Stansfield 2.8

Urged to go to 4G. Good for 3 months then started slowing. Eventually speed test said - no latency. Changed to copperwire - wonderful. Took two months of problems (still had to pay) to connect- all Spark problems. Then received letter saying copperwire monthly price going up and go back to wonderful,reliable 4G to avoid increase in charges. Spark customer service denied anything wrong with 4G and my problems were normal.

Pros

Features on paper were good

Cons

Arrogant staff responses - with two exceptions.
No service - yet still paying
Talk at you - not to you

05 September 2018

Deirdre Kent 8.2

Delighted with this company but since they depend on 4G mobile network and this isn't available where I am going to move, I have to stop using them. Sad.

Pros

Price and service superb

Cons

We ran out often two days before the end of the month and it got tricky learning to renew online.

03 September 2018

Tony 4.0

I have been with many different ISPs over the years and Spark, by far, is the worst company to deal with.

There was nothing wrong with their service, the internet worked. But every month they would find a new way to overcharge me.

They are also the most expensive.

Pros

Internet worked, most of the time.

Cons

In 3 months. I've had to spend 6+ hours on the phone with them sorting out billing issues that originated on their side.

Their modem also needed constant resetting to work at full speed.

02 September 2018

Pete 2.2

Offered a $79.95 plan should I change from sister company FLIP internet. Did so and so far despite numerous emails and phone call to customer service been billed everything other then the $79.95 promised. Dont trust them

Pros

Still trying to find one

Cons

Agree with other review. All they are interested in is $$$

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