My switch to Spark lasted only 3 months and was truly awful. From the first day our internet was dropping out regularly. I made several complaints and cases to get it fixed. Spark offered to send a new router, but never sent it. I got fed up waiting and bought a new one, finding the problem was on their end. Technician came out to visit, found a problem, and fixed a jack point in the wall, but never stayed long enough to see if that was the problem. Within an hour it was cra
shing again. I cancelled the service in frustration and was billed for the technician visit, Spark claiming there was no evidence the problem continued. So after 3 months I paid the bills on time and got stuck with a technician bill and a cancellation bill for 3 months of inadequate service and lies. 3 months at $59.99 became over $700 including the router I bought and the technician visit. Avoid Spark/Telecom like the plague, false promises, lying customer service, and lazy attitude. Not recommended at all. ...read more
