Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

17 November 2023

Karen 9.4

The customer service is always clear to understand, very helpful and listens to what I am requesting. The service is prompt and makes me feel like a valued customer.

16 November 2023

Tash 7.0

Absolutely awesome to deal with. Customer service is fabulous. Local people on the end of the phone. Highly recommend NOW

16 November 2023

RUBY PAGAY DINAUTO 7.0

Your people are the best. You really go out of your way to sort out a customer's problem and you do it in such a well coordinated way. One person does so well then when I call again and get to talk to a different person, they seem to already know what was my earlier problem and does not require me to repeat my long "problem" story all over again and goes right into the next step nearer to the solution of the issue/problem. I can say your corporate culture is excellently engin ...read more

10 November 2023

Sashen Govender 1.2

Be cautious when moving properties, I followed the processes via their website & they ended up downgrading my line. After logging a ticket on their website & waiting 3 days with no feedback, I decided to call in. Now I must wait another 3 days for them to move me to my correct plan. The communication is absolutely horrible & wait times when calling in are insane. Unless you are calling about new sales, then they answer very quickly. The company seems to be run by front line s ...read more

Pros

Price

Cons

Communication, website design, wait times, customer service

09 November 2023

Aby 8.2

Customer support was amazing. Nathan from customer care was so patient and helpful to resolve the trouble . Highly recommended

07 November 2023

Paul 1.0

Tried to get my bills due date moved from the 18th to the 22nd of the month as we are paid monthly, couldn't do it, ain't paying any more of their stinking late fees. Customer service/complaints is just an automated merry-go-round.

Pros

The internet connection and speeds were fine

Cons

The customer service is zero

05 November 2023

Lucas 9.0

Excellent support from the Now team gives me confidence in this service. All other aspects have also been great, but the support is on another level.

Pros

Support staff are the best

Cons

None

03 November 2023

Angela Hunter 10.0

From the easy as sign-up process through to a seamless handover, the excellent communication and now just receiving the request for feedback – amazing. And super quick. 2 days from time of signing-up.

02 November 2023

Ruth Elliott 10.0

Excellent helpline support to get this technophobe connected!

02 November 2023

Kevin christieson 7.2

We were introduced to now by a friend a few years ago .We have called into their support office and have always had our problems sorted out by a friendly staff member.In today's world there is not many companies around thst you can do that.Thank you Now

Pros

Cons

Nil