Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 January 2018

Laurence Pask 8.8

I have been with Spark for several years now - Home line, Broadband and cellular. I don't consider them the cheapest but overall they give a great service and I am happy with them.
They seem to be the follower rather than the leader in pricing - awaiting to see if they are losing customers then move in offering existing customers with better deals. e.g rollover data and talk minutes on Cellular and increased speed on adsl.
If you are thinking of moving contact them and ...read more

Pros

For Support - use online chat. You can type in the problem and all the details - that way support team don't have to throw a lot of questions or guess what you are trying to say.
I have heard negative comments about th ...read more

Cons

Broadband slows down sometimes to a complete stop from 3 minutes to the hour too about 7 minutes past the hour. Why is this? Is everyone logging on at the same time?

Also - are they throttling down the speed on cert ...read more

16 January 2018

Jenna 6

Overall pretty good experience.

Pros

No major issues once up and running, helpful on the phone.

Cons

Sent incorrect type of modem initially, quickly sent correct one but still delays setting up. Dropped out at busy times.

14 January 2018

islay-mavora christophers 1

this provider was terrible. we ordered broadband from copper, we were told it would take 6 weeks, it took over 6 months due to really poor communication. once we got it, it was slower than our copper had been and the coverage was worse! we rang for help several times but no one seemed that motivated to do anything, in the end, out of desperation we have changed providers. also when you ring their help line you wait for a REALLY long time!

Pros

none

Cons

long wait when ringing helpline, poor help service, bad communication, crap product

12 January 2018

Rohan 3.4

Possibly the worst provider in terms of reliability. The connection cuts of for long periods on a day to day basis. Wouldnt have internet connection when needed the most. Have to toggle between 4g and this like right now. Yes you guys do have courtesy 4g, but doesnt help me using a diff mobile provider. Frustrated!!

Pros

The price (which i got switching from another provider)- usually not competitive

Cons

Disrubted connection, slow!

12 January 2018

Alicia Sales 5.4

Wifi is forever cutting iut going off line even when there is just 1 person home

10 January 2018

Wenz 3.2

Only found out I was in huge arrears with Spark when I called in a fault. My weekly AP had been in place since commemcing act however no one bothred to phone me to let me know

Pros

Cons

Need to make person to person contact about billing. Do not leave customers unknowingly in arrears and reap more money via penalty fees!!!

10 January 2018

Edward 10

do not require unlimited data, and price is high for a single user

Pros

very good provider

Cons

do not have broadband plans for low data user

05 January 2018

R. Burr 1.8

Free limited account with inspire.net

Pros

Free - when I could get connection-almost enough to check emails

Cons

Often disconnect, poor signal

04 January 2018

LN 8

English not always a first language with support staff so communication not always clear but seem technically competent. Maybe a crash course in Kiwi-isms could be developed

Pros

Cheap, fast (enough for browsing / video, no idea about gaming)

Cons

Few teething issues with setup, particuarly regarding the VOIP line

01 January 2018

Michael 4.2

I signed up for VDSL connection. The speeds are terrible, slower than normal ADSL. Also when you go to use the Internet for the first time on any given day, it takes about 1-2minutes for the internet to come up.. after that it is okay, but its annoying waiting for what should be an instant always-on service. Also, I had my own modem, and I configured it using the settings they give on their website. This didnt work, so I had to ring the helpdesk, who then took me through the ...read more

Pros

No Contract

Cons

Slow VDSL. Slow to startup for first use each day.