Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 November 2017

jesse 4

worst customer experience of my life.

Pros

the price, and the customer service agents were really good - but considering how the facebook comments page has been disabled i imagine they are very practiced in "damage control"

Cons

- it took 5 months to get fibre installed, multiple days of no shows regarding install, and on top of that when i complained they told me "it not our fault its chorus' fault, if you have a problem complain to them" and t ...read more

20 November 2017

Alan and Kathryn Rowlands 6.4

Inflexible plans. Rather than offering less features at economic rates, Spark offers more and more 'features' at a higher monthly cost. Ultimately they loose out to providers offering more value with better selection options for the services they provide.

20 November 2017

simon collin 6.2

I loved Snap, and was disappointed when I was "sold" to 2 degrees. I made the mistake of changing plans at that time, which meant my old landline phones with voice mail incorporated no longer worked. It also committed me to a fixed term contract to pay off the new "free" modem, which provided no advantages over the old one . The switch was a hassle, and I loath the wait times to get to talk to someone. I have never rung them without being told that "we are experiencing a hig ...read more

Pros

Reasonably reliable

Cons

Wait times to talk to anyone

19 November 2017

Sanchit 1

Service is pathethic
There are not clear realistic timeframes.
They talk about fibre but it takes ages for them to action the request and follow up with Chorus. But again, ths wont guarantee connection.
All the support team does is sympathies rather than solving the problem or expediting it to ease things for u.

16 November 2017

Geoff 6

Prices kept going up. Apparently there was a special offer which was available to me but they didn't advise me of that until I indicated that I wanted to terminate the contract.

Pros

Good reliability and reasonable speed most of the time

Cons

Cost. Also difficult to get hold of for advice - The chat link kept on dropping out while I was looking for help on my existing connection - very frustrating and the phone line had a long wait on it - I used a differen ...read more

15 November 2017

salend kumar 7

my current provider is spark- ( I have been with spark for the last 8 years. The problem i was facing was the billing issues and happened quite few times as i had to call them to change my billing amounts as per agreement. The other issue iam facing now is the broadband modem which iam having problem with and nothing been done to replace till now.

14 November 2017

Deepak 9.2

We have been with slingshot for almost 3 years. It was easy to setup and customer service was great. There have been no major issues regarding the internet so far. I would recommend slingshot if you want a reliable connection.

Pros

Great customer service
Good internet speed (VDSL)
Easy setup

Cons

Plans are a bit expensive compared to some service providers such as Skinny.

12 November 2017

Peter 1

Constant outages, terrible customer support

Pros

Cons

Support, Reliability

11 November 2017

Gabrielle 6.8

We've never really had any trouble with it, but it seems to be really expensive compared to others. So we're are looking at changing

10 November 2017

Cammy 8.4

Reliable and cheap service

Pros

Insanely competitive with their pricing

Cons

-If your not technically minded and you have an issue, ringing them can only be achieved between working hours. Generally easy to understand when talking to them though
-Their Huawei modem they supply is rubbish

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