Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

02 October 2017

margret 9

These are very subjective! Vary depending on thinking at the time.

Pros

Other than extreme events eg Christchurch Earthquake and extreme weather at the repeater station our wireless broadband has been VERY reliable - amazing for our rural location. And we've had this for 10 years now.
Supp ...read more

Cons

We've experienced those even faster speeds available in the city and can't wait to avail ourselves of this back in our rural home...

02 October 2017

Tanglewood 8

We're on Wireless broadband currently, and have been since 29/9/07, with SCORCH on a Fullspeed/768 Kbps/15 GB including loyalty upgrade plan. At this stage we are wondering about upgrading but are very grateful to scorch for the opportunity to have been on broadband through their system to date. At a rural address where we are we count ourselves very fortunate to have been able to access 'broadband' and VOIP phone for the last 10 years.

Pros

It enabled us to shut down our copper wire service and use VOIP phone in addition to enjoying 'broadband' speeds on computer in our rural location.
Excellent support from Christchurch base with good problem solving when needed.

Cons

We haven't speeded up with the new decade... yet.

02 October 2017

Kyle 1.6

Appalling customer service. Takes then a week to reply to an email even if you reply 5 minutes after they have sent you one. Also takes an hour over the phone to be put through with someone that knows nothing at all about broadband...

30 September 2017

Graham King 7

looking at moving from vdsl to fibre

30 September 2017

John 5.6

The most disappointing feature is the slow download speed on a fibre connection - approx 3-4Mbps when it's advertised as 100-200Mbps. Nowhere close. I have neighbours on other providers who get much closer to this speed. The modem, Fritzbox, is excellent and it's nice to have a monthly discount on my mobile - but that makes it harder to switch, too.

Pros

Reliable connection
Good modem

Cons

Poor speed on fibre

30 September 2017

Annette Randall 6.2

VoIP phone good. Better than spark copper wire as no electric fence clicks. Broadband speed not the fastest and often can't stream Netflix. Had trouble at first when technician had the outside box(?) pointing to the wrong tower.

Pros

Good support most of the time.

Cons

Expensive. We are paying$137most months for broadband and phone.

28 September 2017

Paula 7

too expensive

28 September 2017

Angela Hancock 10

Amazing customer service and way better Internet than our last provider

Pros

Always quick to answer any query

Cons

Just that they have no unlimited plans

27 September 2017

Tony Dombroski 8.8

Good internet for challenging country. Great personal customer service.

27 September 2017

anirudh munsami 3

been with the company for ages, they increase the charges without notification
when asked for a better price, was refused out right , bluntly said no.

Pros

Cons

sales team needs to be more supportive of old customers