Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 November 2023

Christina 10.0

The staff support is excellent. They went above and beyond to help with my transition.

Pros

You speak to a real person who will help solve your query while you wait on the line

Cons

None from my end

31 October 2023

Sue Rutherford 9.0

Fantastic customer support who answer the phone promptly and go out of their way to help

30 October 2023

Christine 9.8

NOW were very easy to contact and super helpful when I had queries. Customer service is excellent. Router arrived very quickly and set-up was very easy. Price for the promo plan we chose is great.

Pros

As above: great price, excellent customer service and very easy to connect to their network.

Cons

None so far.

26 October 2023

Andrea 10.0

After many years of hastle and problems with other businesses this has been absolutely amazing. No difficulties, a smooth run and no hiccups at all.

26 October 2023

David 9.4

Easy switch over and precisely at the date and time specified. Friendly, NZ based staff, and very helpful technical advice when needed.

Pros

Cons

26 October 2023

Christie Lassetter 7.0

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25 October 2023

Neil 4.8

Don't use them if you want to get any support because their customer service is TERRIBLE! Email often takes weeks to receive a reply.
Luckily, the broadband itself is quite reliable.

Pros

Broadband is reliable and speed meets the describe

Cons

Customer service is awful

17 October 2023

Dave Simmonds 10.0

Floorless transition, great service and accessability to NOW staff

Pros

All

Cons

None

16 October 2023

Chris 8.2

Very helpful, quick connection and friendly service

Pros

Great help and support and quick connection.

Cons

None

15 October 2023

Rebecca 7.0

Really helpful provider, customer centric and let's customers know they are valued.

Pros

Makes customers feel valued

Cons

Nil

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