Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 June 2017
Allan 3.2
Absolutely rubbish
Pros
Nothing
Cons
Terrible service and slow.
14 June 2017
Daniel 8.0
It just works. Spoke to them once at start, not had a problem since.
Pros
Small company. Great to deal with. Short wait times. Excellent customer service. Good prices.
Cons
Speeds a bit lousy but not their fault - we live in the middle of the countryside so would be slow with anyone.
14 June 2017
Alan 9.4
Great ISP with awesome reliability. Haven't needed to phone support - they're that good!
(Fibre connection, haven't moved house)
Pros
Free Lightbox, consistent speeds
Cons
None to name of....
14 June 2017
John 9.6
A great value ISP
Pros
Free Lightbox
Cons
No IPv6 (minor issue)
12 June 2017
Catherine 6.6
Ive been with 2 degrees a long time. trustworthy but the broadband providers communication has not been anywhere ner as speedy as the ph providers. Heaps bettr than vodaphone though. I needed a support group after them. Vodaphone was absolutely terrible at service and communication Sometimes I would wait >2 hours.
Pros
Good support when you finally get a real person on the line.
Cons
Seem to be loosing the personal touch with the bradband provider.
10 June 2017
Matthew Collie 6.6
Economic but good overall performance.
Pros
Generally a bit cheaper than competitors. VDSL connection has been relatively stable with very few speed issues.
Cons
Online email support is terrible, very slow to respond. Have requested an upgrade to UFB for literally months now with responses saying "we'll get you connected ASAP" but it never eventuates. I am considering a change in ISP just to get better customer service but service doesnt seem to be a strong point for many ISP's unfortunately.

Also Bigpipe dont allow you to update your account details online, you need to email them and request changes, seems an odd and slow process. Oh well never mind.
...read more
10 June 2017
Helmut Walle 5.0
ADSL is ludicrously expensive in NZ, and Spark isn't exactly the cheapest ISP.
Pros
Reasonably reliable connection and usually decent speed for ADSL.
Cons
Expensive, endless waiting queues in phone support.
10 June 2017
Chris 2.2
I signed up with them a month ago and we're still no closer to a usable service. The first modem they sent was faulty and we've waited over a week for a new one. Appalling customer service when you can get them on the phone. I'll be seeking a full refund
Pros
Nothing. They haven't been able to deliver anything.
Cons
Everything. Dreadful company
10 June 2017
Prakash Gautam 2.8
Very poor service from spark. Some customer rep don't know what they are talking about. I just moved house and the reps I was dealing with said I will have my connection within a day. The last rep I dealt with said it could take as long as a month may be longer and offered me a wifi 4g modem connection at my cost which still takes a week to arrive. very very disappointed with the way they handled my house moving case. I wouldn't recommend spark at all. The customer reps tell you all sort of differnt story on what's happening. There is no consistancy on what the tell to their customers.

Apparently I m on a waiting list and can't get my internet until someone leaves in this area. What if if no one leaves for a year? Does that mean I won't have my internet for a year? This doesn't sound right.
...read more
Pros
Speed was good.
Cons
Customer service is ver very poor. As per my comments above there is no consistancy flow of info to the customers.

Moving house is a pain with Spark.
31 May 2017
Christine Millington 4.4
Would like to change if it wasn't for the free light box and hassle of changing wiht address changes
Pros
Free Lightbox!
Cons
Too impersonal and cumbersome to deal with
Showing 10 of 2123 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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