Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

10 July 2017

Chris 8.6

Everything has been seamless

Pros

Fast broadband, excellent service

Cons

none so far

09 July 2017

Sam 2.2

Worst internet company I've ever been with. Took them weeks to install Fibre after we had bought it, and then they delivered us an ADSL/VDSL modem, when we were paying for a Fibre plan. The Fibre modem we DID get was cheaply-made and had a relatively slow connection for Fibre. Now it has broken and will take over a week for a new one to be delivered.

Pros

- They give you 20GB of "emergency data" when your modem f**ks up. (Which is apparently very common for Spark users.)
- I am really trying to think of another pro but can't.

Cons

- They'll probably try to scam you. Don't buy a year-long plan and make sure your modem has fibre capabilities.
- Really poor customer service.
- Slow internet for the type you choose (ADSL, VDSL, Fibre etc.)
- Weak, ...read more

08 July 2017

Alan 6.4

It was a great ISP with reliable service and speed until Vodafone took over.

Pros

Vodafone haven't made a complete mess of the service. Yet!

Cons

Poor quality help desk now.
Reliability issues with the adsl service in Botany Downs.

07 July 2017

mark thomas 4.4

left them because after i quit sky and started watching netflix my broadband bill doubled and I never realized for over 2 months, never had any calls advising me that I was paying between double to triple what I should be, and suggesting a better plan, as I used to get with the mobile plan. So, after 20 + years with them (mobile, landline, and later on, broadband) I shifted providers. Now paying less than I was on a 120 gig limit plan,and getting unlimited internet.

Pros

good support

Cons

too dear and not interested in matching lower prices

06 July 2017

abu 8

Good service, lovely team, affordable price

Pros

the $150 connection fee is a pain, but since it's no contract it makes sense why big companies locks customers on a contract so they can recover the connection fee.

Cons

sometimes wait time is a bit long

05 July 2017

Oliver 10

Awesome service and incredibly knowledgeable team

Pros

Wonderful team and will always go above and beyond

Cons

Can't fault them

04 July 2017

cian 4.2

Poor connection often have to turn the router off and on again to reconnect, Recently bought a laptop but cant connect due to there being another device already attached, not good if your living in a house with a few people.

01 July 2017

Rob Parkin 3

We have been a customer for 3 years but over the last six months speed has been really slow in the weekend and at nights - I'm talking under 0.5mbps. During day it is up around 12-14mbps. A call has been opened with Lightwire for the last six months with no action taking place. We are in the process of looking at other providers.

Pros

Fast during day

Cons

Very slow at night time and weekends

30 June 2017

Dr. Waldemar Michael Babylon 2.2

All broadband plans and providers in NZ offer extremely expensive products and to be honest quite arrogant personal approach (like elsewhere in NZ anyway). The prices compare to those from so called 3-th world countries. Anyway nothing like what we would like to be seen as - developed world.
The advice and approach from broadbandcompare.co.nz was surprisingly nice and polite - thank you.

Pros

I have not started using it yet. I went for 40GB, 40NZD a months plan and purchsed that over expensive modem for 99NZD. God help that it at least does the job satisfactory!

Cons

Over expensive, pure rip-off, like all the other offers. Obviously NZ needs open market, free and healthy (no "mafia") competitors.

29 June 2017

Former user 3.4

My advise, stay away! I had a connection with them which was dropping all the time. So I decided to switch to another ISP. I gave them one month prior notice, to cancel my account which is as per their policy. So I paid for the next month and asked them to end the service after that period. They confirmed that's ok, but actually terminated my account 20 days before the end of the paid period without any notice.

I wasted month, trying fix the internet problem and in the end ...read more

Pros

Cheap

Cons

Bad service

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