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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

2.6 / 13 reviews

05 September 2024
Gareth Smart 2.6
Terrible support - sometimes impossible to get in contact with anyone. Speed was much slower than advertised and I was not offered timely support to fix it. When I asked to cancel on a fixed date they instead disconnected me on an earlier date without any warning.
Pros
Cheap, you can leave within 30 days if unhappy
Cons
Terrible support - sometimes impossible to get in contact with anyone. Speed was much slower than advertised and I was not offered timely support to fix it. When I asked to cancel on a fixed date they instead disconnected me on an earlier date without any warning. ...read more

8.4 / 545 reviews

04 September 2024
Jack 8.8
Fantastic service, customer support always ends up turning into a very friendly, informative conversation. Couldn’t be happier with the isp. Every issue I’ve had is resolved the same day
Pros
no
Cons
no

5.6 / 364 reviews

01 September 2024
Jake T 5.0
Had been a Spark mobile customer for 10+ years, but that made no difference in declining (with no notice) my routine FibreMax connection request to a newly purchased property. I just never herd back. Wasn't until I made contact, 5 days later, I was told an Admin error meant my request was declined days earlier! Even when I tried Re-submitting request, they simply defaulted to previous result, didn't even recheck or try fix their error, just straight NO!
Pros
One NZ connected service next day and happily transferred all mobile plans over too!
Cons
Absolute worst customer service Ive ever experienced. Didn't entertain my efforts to rectify situation, and made no attempt themselves!

9.1 / 7 reviews

26 August 2024
Natalie 9.6
Easy to switch from previous provider. 50Mb fibre works well for 1 person household.
Pros
no
Cons
no

7.8 / 18 reviews

26 August 2024
Jiju Mathew 7.0
Very fast setup and good speed

8.4 / 545 reviews

24 August 2024
Michael Pomeroy 7.0
Just the best customer service made it so easy to connect friendly people who listen and don't read off Q cards happy to be back

5.1 / 4 reviews

23 August 2024
Cooper 10.0
Exceptional high speed Internet, prompt and friendly staff/service. The only company I’d use for my network needs
Pros
no
Cons
no

8.4 / 545 reviews

22 August 2024
Valerie Stace Chadwick 8.4
I've been with NOW for several years. I've always had superb service whenever I've had a query. I love that they are NZ based and a real person always promptly answers my call
Pros
Kiwis serving kiwis
Cons
Would like to have option of having my mobile with them

8.4 / 545 reviews

22 August 2024
Amanda 10.0
Best customer service ever, nothing is a problem, everyone is so helpful and the internet service is excellent and reliable.
Pros
no
Cons
no

9.1 / 7 reviews

21 August 2024
Nathan 8.2
Really easy to set up and a good price
Showing 10 of 2117 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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