Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 October 2023

Cara 8.4

We have changed to Now and found the transition from one provider to them to be seamless. Prompt communication meant we knew exactly when we would be changed over with instructions on what we needed to do as well.
They were only a phone call away without a long wait to talk to a human who was extremely helpful too.

Pros

Local people available for help. Great hours fir phoning for help if needed too.

Cons

None that I am aware of.

14 October 2023

Ricardo 10.0

A definite 10 out of 10 from me! Wonderful service, great communications, awesome tech support and great product. Everything made easy.

Pros

Top Service

Cons

None

14 October 2023

Dee 1.8

Avoid at all costs.

It takes up to two hours to get to the support on the phone. If they won't drop your call in a middle, as they really like to do. Give them a call if you don't believe it can be that bad.

Two degrees can just decide to cut your connection off with no reason or warning because of some internal migration. Moving house was a disaster, they kept losing my details, some overseas support person just did not log a ticket in their system, or something. I sp ...read more

Pros

There is no pros

Cons

No customer support, unfair charges

14 October 2023

Diego 9.4

Easy to sign in and one of the best prices out there (when in promotion). Good customer services, although had to wait a bit for them to pick up the phone.

11 October 2023

Anne 6.4

They are so bad now. You cannot get through to customer support and when you do you cannot understand them nor they you. Emailing them isn't any better as you get a standard computer generated reply, then whey you reply, you get a new contact asking you the same questions. Shocking support. So disappointed and delighted that I've received an email saying my contract prince is going up and I can leave, without penalty, within 30 days. I will be doing that.

Pros

Usually stable

Cons

Terrible support. No replies. Computer generated replies. No ownership of bad support. They used to be great!

10 October 2023

plusminus 1.0

Coming back to leave another review because 2 months after cancelling my account with 2 Degrees, they are still giving me trouble. I cancelled my account with them because they hiked up their prices which voided their contract's early termination fee, but they continued to send me an invoice for another month + termination fee despite confirming with customer service over the phone that I wouldn't have to pay anything.

I called them again to try and sort this out but appa ...read more

Pros

they technically provide internet but then again, so does literally other ISP

Cons

See above.

06 October 2023

Chasse Court 4.8

Joined this service when it was $70 per month which was funnily enough when it was living up to its promises, it stated 1000Mbps and that is what you would get, then the price went up to $89 and the speed nose dived to 730MBps but the front page still says 1000, notified them and they have nothing when the next payment is due I will be with a new provider.

Pros

Used to be good - no pros now.

Cons

Substandard support, substandard service, support via E-Mail only which sucks, they say you get what you pay for well what I was paying for went downhill real fast. I'm done.

25 September 2023

Nevada 4.0

The internet is normally good, however their customer support is terrible so if anything happens they won't be much help.

Pros

When everything is working the internet speed is good.

Cons

Terrible customer service

18 September 2023

Natasha 9.6

Hassle free broadband provider, moving connection was a breeze, no interruption of service, it's a great bb provider that leaves you to your internet

17 September 2023

Keith 10.0

Great internet and VoIP service. Helpful and knowledgable helpdesk.

Pros

Reliable. Good value. Excellent helpdesk. Everything I need.

Cons

None.

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