Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

26 March 2017
Sally Van Gaalen 5.8
VDSL depends on time of day for speed. Weekends and evenings slow to download
Pros
Cons
12 month contract
23 March 2017
Graham 3.2
SOOOOO UNRELIABLE, Stops working at least 6 times a day....
Pros
Cons
Has to be reset every hour as it always stops working.
22 March 2017
Lucy Sharplin 4.8
Intending to relocate to Kinloch near Taupo, a Spark technician recommended we try wireless broadband with 120G limit instead of unlimited data on ADSL system. At our previous address, we had Sky so 120G was adequate in his opinion. However, having cancelled Sky at the new home and using Netflix and/or internet instead,we are finding that we now require unlimited data. When we requested a switch back to ADSL, the Spark technician offered to send a Chorus rep to check that we had the copper wiring. Although the appropriate wiring is available at our new home, she contacted me to say we couldn't be connected to ASDL although she gave no reason. Subsequent calls to Spark show that the cabinet supplying this new subdivision MAY be filled to capacity and we can't be included until another resident leaves or Chorus increases the capacity. Interestingly, there are SEVEN other new homes under construction in our subdivision and they will all be needing unlimited data as several have relocated to work from home via computer. These new prospective customers will be as bemused as are we to be limited to 120G on the wireless system: their only broadband option if Chorus isn't prepared to increase the cabinet capacity. ...read more
Pros
A few of the Spark technicians were helpful while others were not!
Cons
Insufficient broadband data for the needs of new and existing customers in the area,
Expensive having to buy 10G of data once the120G limit is exceeded: quickly!
With today's technology Chorus isn't doing the best job of catering to it's ever-growing client base in this fast-growing region.
Many of the new home-owners have relocated from Auckland where unlimited data is the norm!
...read more
22 March 2017
Bella Storm 3.0
I should have read the reviews first. Service dropped out regularly, wireless installation required more phonecalls to support than acceptable. We have just moved house and despite the fact that I gave plenty of notification of the move, we have been nearly THREE WEEKS without any hint of when the service might be reconnected. Every time I call, customer service says the same thing: "Awww, umm...we should know in 24-48 hours...ummm". A seriously shit company.
Pros
Cons
Customer service is virtually non-existent. They genuinely don't give a damn. Utterly useless service and crappy hardware.
22 March 2017
erika 3.4
incompetent support team who didn't know what UDP traffic was, nor would they do traceroutes to troubleshoot.
Pros
they will sign you up for a deal
Cons
You have to spend hours and hours on hold to do anything and then you reach incompetent support team.
21 March 2017
Tim 3.0
Steer clear. Spark is a large organization... you get all their problems as a result. Overcharging, long support wait times with less-than-experienced support crew (pretty basic "is the modem switched on" stuff).

They are con merchants in my book - quick to get you on board but v slow to give much back. $4.95 wiring maintenance (3.95 or free elsewhere).
Pros
ummm.... they have online support chat. If you can wait.
Cons
ΓÇó Drip-feed charging (lots of little add-ons which make for a big bill).
• Need to keep your eye on their billing.
ΓÇó Less-than-transparent price increases.
ΓÇó Messy plan structure (deals that come and go and leave you on higher than expected rates). ...read more
20 March 2017
Ingrid Rendle 7.4
I have unlimited in one house but require broadband in another as well. I have chosen stuff fibre for the second house. The main reason for the change is the lack of support from unlimited. Hard to get on the phone, using up precious minutes and when I email them they ask me to do things beyond my technical ability. Thought I would check out stuff to see if any better. Downside is that they only do fibre.
Pros
very reliable and good value for money. (unlimited)
Cons
poor service, hard to contact.
18 March 2017
David 7.4
I have been on the same plan for a couple of years at least(40gb for $70 odd with landline). Their new plans offer much better data BUT they have not advised me of any better options. Upon contacting them vis email I was informed I would have to sign a 12 month contract to avail myself of these improved options.
Pros
Connection has been reliable and generally good speed.
Cons
Getting to talk to a real person is very difficult.
16 March 2017
Glyn 9.0
Wireless broadband.
Pros
I have been most impressed with speeds and consistency. I stream about 90 gigs from UK and USA and quality has been great. My NZ sports from internet have been a joy.
Cons
None. It's better than I expected. Nu
15 March 2017
madeline aldred 2.8
paid big money for the router and connection not happy with speed or service
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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