Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

10 June 2017

Helmut Walle 5

ADSL is ludicrously expensive in NZ, and Spark isn't exactly the cheapest ISP.

Pros

Reasonably reliable connection and usually decent speed for ADSL.

Cons

Expensive, endless waiting queues in phone support.

10 June 2017

Chris 2.2

I signed up with them a month ago and we're still no closer to a usable service. The first modem they sent was faulty and we've waited over a week for a new one. Appalling customer service when you can get them on the phone. I'll be seeking a full refund

Pros

Nothing. They haven't been able to deliver anything.

Cons

Everything. Dreadful company

10 June 2017

Prakash Gautam 2.8

Very poor service from spark. Some customer rep don't know what they are talking about. I just moved house and the reps I was dealing with said I will have my connection within a day. The last rep I dealt with said it could take as long as a month may be longer and offered me a wifi 4g modem connection at my cost which still takes a week to arrive. very very disappointed with the way they handled my house moving case. I wouldn't recommend spark at all. The customer reps tell ...read more

Pros

Speed was good.

Cons

Customer service is ver very poor. As per my comments above there is no consistancy flow of info to the customers.

Moving house is a pain with Spark.

31 May 2017

Christine Millington 4.4

Would like to change if it wasn't for the free light box and hassle of changing wiht address changes

Pros

Free Lightbox!

Cons

Too impersonal and cumbersome to deal with

29 May 2017

Michael Burden 1

The worst product and service possible.
In a fair world this provider would be out of business and facing court for not fulfilling contract

Pros

None

Cons

Cannot provide what they promise and outsource their support, so the customer cannot access assistance that can be understood.
Extremely Poor

28 May 2017

michelle 3.2

Slow/unreliable support. expensive internet for alot of empty promises.

28 May 2017

GlenMorgan 5

Sure you can connect to their hub from your house at the indicated contract speed. However, you are traffic shaped to hell after that. Over the past 6 months I have recorded a 70% drop in speed to a client server (NZ) I connect to from home was at 11mbps now at 3mbps. When connecting from other source i.e. non traffic shaped it's 14mbps. Seriously considering after 4 years with 2degrees to move to another provider.

Pros

Phone Cell and Internet in one account.
Reliable delivery of data service.

Cons

Tech support really does not give a damn about declining speed beyond their hub. I.e. traffic shaping you.

27 May 2017

Kathy Lister 5.6

Often get dumped out when trying to use.

Pros

have all services under one account e.g. telephone, internet etc.,

Cons

not allowed fibre even though it passes our gate, wireless doesn't work in our house.

27 May 2017

Rachael 1

Been a month we've been signed up with Skinny still haven't got a connection. Communication has been ridiculously poor. Just been informed that instead of an install date next week it's in July. 2 months from now. Skinny has done nothing to offer us compensation while we wait be it reimbursement of mobile data costs or waiving of fees. Disgusted with service and looking for other providers. Basically do not want to give them any money anymore.

Pros

Cheap plan

Cons

Disgusting serivce