Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 May 2017

Dawn Jarman 7

pleased with the service thusfar

06 May 2017

Chris 5

Joined Snap before 2 degrees bought them, since then it's been all down hill. Wish this purchase had never happened!

Pros

They don't pester you with emails about promo's etc.

Cons

You NEVER hear from them. You have to do all the communication. My speeds have dropped by 40% over past 2 years (2 Degs aren't concerned about this)

05 May 2017

James 7.6

Changed to Wireless Broadband from copper. Everything good, no problems or issues, exactly as promised

Pros

Plug in the modem supplied and go, no digging or connecting. Can't comment on support as we haven't needed any

Cons

Phone dropped twice out so just moved the modem a few centimetres away and then no hassles

05 May 2017

James 7.8

Never had any issues, so support was given benefit of the doubt. Was on Fibre 200 plan, 200 Mpbhs was achievable up and down for local servers.

Pros

Quick

Cons

Price is high relative to other providers

01 May 2017

Jim 3

Once they get you they forget about you, apart from sending out the monthly account.

Pros

No Pros!!!

Cons

Yes they are just a Con!!!

30 April 2017

rowan 2.2

Poor service throughout the plan, took three months to get connected, when eventually we got internet it was slow.

Pros

Cons

Overpriced, slow, poor service

27 April 2017

Richard 2.6

Utterly poor service from Spark. Disconnected service without warning. Spoke to at least 24 people from Spark when I was passed off to different teams / had to follow up, but each time, no-one seemed to know what the status of my re-connection was. Poor poor service.

Pros

The only area Spark seemed to be capable in was extracting the early termination fee when I terminated the contract with them. Pity they are not capable in dealing with their incompetencies.

Cons

Spark disconnected my service without warning. Spark Blamed Chorus. No-one at Spark seemed to know what was happening. Get passed off to multiple Spark customer service representatives. Things not carried out when Sp ...read more

24 April 2017

Vikram 2

Very poor customer service and still operating as if in a monopolistic environment

Pros

none

Cons

too many to list

21 April 2017

Gigen 4

Absolute waste and do not give any promotion for long standing coustmer

Pros

Good customer service

Cons

Highly unlikely reliable connection and always had buffering

20 April 2017

Julie Martin 1

We have repeatedly telephoned Spark and gone into their shop to ask for help and don't get anywhere. Now out of the blue they are trying to force us into changing to fibre. We have been asking about this for the last year and had no help of any kind. We had to buy a new modem which has since broken. We pay $100 a month for irregular and unreliable service. We have been with Spark for years. We had mobile phones with them which was also expensive. When we changed to 2 d ...read more

Pros

None

Cons

As Above. No customer support. A big corporate company not looking out for the little bloke only interested in making money

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