Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

11 March 2017

Tim 4

Been with Unlimited Internet for two weeks now and have regretted it. The online support is abysmal, and it has some of the slowest speeds I've seen for UFB.

Pros

I struggle to find any, I used to think the price, but now I realise I'm better off paying slightly more to get a better service

Cons

Almost everything

11 March 2017

Patrick dault 3.8

The internet connection has been pretty reliable. Good connection speed and stable. Sometime a bit sluggish with Xbox network or other gsming networks

Pros

Stable connection
Not sped fluctuations

Cons

Terrible service.
They never call you back even when they promise they will (they promised us 8 times they would call us back but never did)
You can't get service to access router settings to change passwords.
Then th ...read more

08 March 2017

Martyn 2.8

Totally inefficient websites for My Spark, when seeking help

Pros

Still wondering about this one

Cons

as above. Not good assistance when chatting on line for assistance. Huge delays on call backs. Not giving total info when asking about contracts and in this aspect I mean availability of types of phones.

08 March 2017

Fiona 1

Absolutely disgusted by this Internet providers ethics and communication. Would NOT recommend this to anyone EVER.

Pros

NIL

Cons

Overcharged billing account was then blocked, then charged an extra $200 worth of data AFTER account was closed on top of that.
They refuse to take any responsibility even with all evidence and statements provided.
Fur ...read more

06 March 2017

john novak 7

unable to get a service for my mobile phone at Portobello. It also has little strength where I work at Corstorphine, Dunedin. I was not given any information about this when I signed up.

Pros

Cons

06 March 2017

Neil 8.4

Excellent speed and flexibility of contract

Pros

Cons

05 March 2017

Zohra 2.2

I switched to VDSL a year ago and never thought to check the speed until recently when I was having netflix problems. I has been gone above 16 Mbps, which VDSL pre ports to be a lot faster than that. I have done all the testing and still no luck. When I asked for help one several occasions online I was told to ring up and book an appointment. Well, that just peeved me off that I had to ring them rather than the onus be on them to sort out the problem that I was having with th ...read more

27 February 2017

Corinne 5.8

Not bad out of a terrible bunch of providers to choose from. good communicationm when chorus botched up the install howewver little support on their website. Shame no way of knowing when there are line issues when you only have internet - i.e.: no phone to phone help loine but all providers are the same.
Ridiculous that Fibre is the cheapest but not available and we pay more for a lesser service....

Pros

Better pricing than others, generall overall happy

Cons

not alot of help support on their website.... we arent all it experts when your wifi drops out regularly....

27 February 2017

Lisa 7.6

Had Spark broadband for 2.5 years now, only had 2 drop outs in that time and it was during a storm. Can't complain at that! Customer service is always helpful if I have a query about my plan.

Pros

Service reliability is excellent.

Cons

Price is a shocker. Was paying $60 a month in Aussie, $95 per month in NZ is a rip off. Free Lightbox is of no interest to me.

26 February 2017

L.K.S. 7.6

Price just keeps going up and up for the same contract. Started out as $60/month.. now $75.75. That's over 25% increase.. Too much for my budget.

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