Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 September 2023

Marise 9.6

I called in a fault - they were there 20 minutes later! The fastest response Ive ever had, from any service. Ngā mihi!

Pros

Quick, efficient, hassle-free attention to my issue. Woild highly recommend.

Cons

Nothing to report here

13 September 2023

John 1.0

Dont waste your time considering Slingshot as a internet provider, you may save a dollar with a good promotion but they will find the way to rip you off later on. E.g.: disconnection charges, claiming for the return of a modem that wasnt theirs, sneding out 2 wrong invoices after cancellation date was passed, taking months to return the money they have wrongly charge you, customer service is the worst of its kind!

13 September 2023

Emma G 10.0

Very efficient, and wonderful customer service. Extremely helpful and supportive, I would recommend NOW to anyone.

12 September 2023

Dawei Fan 8.2

Reply for Email is a little bit slow, but phone service is good. It will be better to give more details in instruction when setting up Deco routers.

Pros

Cons

11 September 2023

PeterNZ 9.2

I am with Ubernet for over 10 years now. I think that's the best feedback I can give. And I have no plans to change providers.

Pros

Customer service exceeds expectations. One time they fixed a connection (water damage) on a Saturday evening. They monitor my connection and even call when they see something is odd.

Cons

None

11 September 2023

L Willard 8.6

Being a newbie to internet I researched thoroughly and found NOW to be the best for me.Phone was answered promptly and assistance was excellent,explaining everything to me.Installation was quick
I would have no hesitation to refer anyone to this provider.Office in New Zealand and phone answered promptly.Always kept informed of any issues affecting users.

Pros

Excellent backup

Cons

None

11 September 2023

Aaron 8.4

Customer service is fantastic. One of the main reasons i switched.

11 September 2023

Alex 1.6

DO NOT USE 2 DEGREES.
*Slow speeds, *Poor Customer Service and Support
I have been paying for 300mbps fiber for months but barely get half that speed while connected via a LAN cable. said they would send out chorus to investigate twice and they never come. They open a fault ticket then 2 days later close the ticket without doing any work.

Pros

none

Cons

everything

10 September 2023

Carola 9.6

A person not an answer phone on the end of the line. Prompt service. I’m really happy with this company.

10 September 2023

racine 9.2

excellent customer support been with them 4 years

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