Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

09 January 2017
Jay 1.6
Poor service. This appears to be a regular theme with Spark. Never got connected (after months of waiting). When I complained, Spark suggested I speak with the cancellation team.

Classy.
Pros
Lightbox subscription.
Cons
Customer service is incredibly poor. Modems are cheap and nasty.
07 January 2017
Tarun 5.2
Terrible customer service. Very difficult to deal with or get anything sorted.
06 January 2017
Richard 6.2
Switched to Unlimited from 2degrees to get more plan choice, in particular 100/100.
Pros
Good price, unlimited data cap and no term contract.
Cons
Bit slow on responding to support queries, hate their port filtering policy, and downstream speeds less than with 2degrees and pretty variable, ranging from 45Mbps to 85Mbps. 2degrees was consistently around 95Mbps.
05 January 2017
David Wilson 9
Changed from another UFB supplier. The Fritzbox modem gives high speed Wifi in the home 80-100 which I did not get from previous supplier.
Pros
NZ based support centre. Easy to hear and understand.
Cons
None
28 December 2016
Adrian 5
Tried their 900 down option - got 470 once over a 2 week period - rest of time just 90 down.
Pros
If you stay with 100 down you'll be ok.
Cons
Very slow support - 1 week for email responses. Don't pay for 200+ speeds - they simply don't work.
26 December 2016
malcolm 9.2
Great service and support
24 December 2016
Aaron 4.2
Slingshot failed to log and then follow instructions. When I moved house I called to inform then and have them an updated address for the final bill. It never arrived, I completely forgot and now I have a bad credit rating. Because they never followed the instructions I gave them.
Pros
We're quick to take my money
Cons
Very bad at following instructions. Don't let yourself forget the final bill the way I did.
18 December 2016
Craig Duckett 9.6
Have been with Spark for over 3 years now and have had no problems what so ever, they were very accommodating when we moved house and with organising ADSL while we waited for Fibre.
Pros
Great discounts when bundling mobile with broadband. Fast speeds what never slow and very reliable.
Cons
Maybe not the cheapest but the quality of service and product I have received out ways this.
09 December 2016
Max 4.4
Fix u internet i cant even watch a youtube video when no one is on the internet thats bullshit
Pros
Nothing
Cons
Slow
05 December 2016
Nathan 3.6
I'm 2degrees mobile customer and I'm happy but their broadband....
Pros
Price
Cons
SPEED!!!
Showing 10 of 2170 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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