I signed up, attracted by the 6 month offer, as well as the fact they do some carbon offsetting. I already had a working modem (owned not rented) so checked with zeronet's online chat box that the model would work. I was assured that there might be a few steps and potentially a reset required, but it would work. On the switchover date, it did not work. It took 1hr and 15minutes of idiotically going around in circles with the "have you tried resetting it" chat box operator bef
ore it was finally escalated to someone more competent actually ringing me. Then I finally had it confirmed that everything was working at their end, so actually maybe the router wasn't going to work with Zeronet. They offered to sell/rent one to me, it would take some days to arrive, but as I work from home with a big data requirement, that wasn't acceptable, so I had to rush to the mall and buy a new router with hardly any time to research which router was best for me. Lost half a day of work and had to make up for it at night.
In short, take their offer of BYO router with a grain of salt, have a backup plan on switchover day, and whatever happens, if you ever need help with anything don't bother wasting time with the chat box, just tell it to escalate to a phone call immediately. ...read more
