Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 April 2023

Wayne 9.0

Quick and easy to set up. All queries I have had over the last 2 years have been dealt with quickly and efficiently.

Pros

Good value for money, reliable internet. Fast efficient help when needed

Cons

When my initial contract was up my monthly fee went up automatically. However when I queried this, I was offered a loyalty discount

07 April 2023

Chris 4.4

Gone to the dogs over the last year or so. Behind with features, support don't know what they're doing, all the information on their site is conflicting.

05 April 2023

Sam 8.2

Have had no issues and when I queried about my plan I was answered very quickly even by email, polite and friendly response and all was sorted very fast. Extremely good service.

Pros

Cons

30 March 2023

Lance 8.4

Excellent customer and technical services.

Pros

NZ local.NZ customer\ tech support crew. No call waitng.

Cons

slightly more expensive (But the service is worth it.)

29 March 2023

Christine 8.6

Very happy with the sign-up process. Excellent service when I called with some technical issues.

29 March 2023

Chasse 7.0

Have had an outage but was not caused by Econofibre specifically but by the people who do provisioning - a separate company.

Pros

We joined on a cheap unlimited plan, price has not changed, it's still cheap and it's still unlimited, performs well.

Cons

Not having available phone support.... but then we have a very cheap price.

28 March 2023

Lindsay 8.2

Wow! A communications company who knows how to communicate! From a well-supported set up a few months ago to their great response to a recent email from me, NOW a refreshing change from my experience with this industry.

27 March 2023

Stella 4.0

Worst customer service. Condescending and unreasonable. Took almost 3 months to get connected. Only became responsive once I lost my patience and took no accountability for the delay.

Pros

Only used for one month but seems fine if you just need a bottom of the barrel bare minimum connection

Cons

Customer service is terrible and unprofessional

27 March 2023

Tom 9.6

We changed to NOW when we moved house a couple years back and never had any issues with setting up, getting connected etc. Customer support was always amazing and shoutout Maddie who remembered who I was from when I called a week ago when I called today regarding changing ISPs for work reasons, you’re an absolute queen!

Pros

Cons

25 March 2023

Dissatisfied customer 1.0

I wish I'd read these reviews before I signed up. Very expensive, zero technical support, simply shocking experience. Tried to keep me locked into the contract even though the service was abysmal. Huge relief to be rid of them.

Pros

Agree that office staff (one person) is pleasant to deal with.

Cons

Very expensive for poor telecoms service and shocking customer service.

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