Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 January 2023

Hiros 9.4

Best service, quick response and no call waiting..

Pros

Knowledgeable tech team, best customer service, quick response

Cons

Still trying to find

05 January 2023

Kim 7.0

I have been overcharged a month (December) as had cancelled year contract. Last payment November. I have messaged (chatbot) emailed and finally tried phoning 30th Dec. Was told would receive email confirmation within 24 hours.
Have copies of all my time spent going round in circles using above contact - shall I screenshot them for you? On here publicly.... Plus 25 minutes on phone. I shall Invoice your company for my time.

Pros

Cons

Pathetic Customer Service. No Stores.

03 January 2023

Nicki 8.8

Most helpful and patient.

29 December 2022

Aaron 9.8

I love Now, as if I have a question then they answer it clearly every time. No messing about with back and forth. Just great service.

Pros

Great service. Reliable

Cons

None really

27 December 2022

Bert Harris 7.4

Dial NOW Phone rings!. within seconds I am talking to a Kiwi.
Service is great .Advice is good .
The people are friendly

24 December 2022

Chenchen 6.4

Just had an internet cut out and went to the ISP website it doesn't open, and checked my bank find out last payment was charged under another company called telnet, and their web doesn't open neither. Comments on google review say telnet has ramdon cut outs, wonder if hit shot is sold to telnet and now there is problem? And the bank name only change last payment on 22/12/2022. Both companies phone are invalid or something but I will try tomorrow at work hour.

Pros

Good price and used for a year with no problem

Cons

Worried if they sold and now the Internet is shit or maybe gone forever?

22 December 2022

Willy 9.6

We just moved in, router arrived in time. Great customer service. Satisfied customer here. :-) Kudos!

Pros

Great customer service

Cons

None

21 December 2022

Victoria 10.0

NOW has the best customer service and technical support I have ever experienced, especially when compared with the big ISPs

Pros

NOW people - so friendly and helpful

Cons

None and hopefully never :)

19 December 2022

Grant Rowlands 8.4

I shopped around for not only a good price for 300/100 fibre, and NOW came out on top for an introductory deal they were offering.
On top of that I've had excellent service and friendly helpful communication. I'm very happy with my choice.

Pros

Great friendly service at a good price

Cons

None so far. I'm not anticipating one

18 December 2022

Marshall 8.2

I have loved NOW fibre over the past year. Their customer service is 10/10 - the team are friendly and are happy to help - the best I have experienced with an internet provider. We signed up with NOW originally due to a promotion they were running at the time. Our fibre service was reliable, and I rarely needed to contact them about issues etc. The only reason I am leaving NOW is I am out of our contract and have secured an awesome deal with another provider which NOW was una ...read more

Pros

Reliable, Honest, Friendly, NZ based team

Cons

None

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