Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

03 October 2022

Sandra 10.0

The support workers are well trained and are easy to understand. They are based in Auckland

Pros

Cons

03 October 2022

Fiona O'Neill 10.0

Professional effective service.

Pros

Response professional and effective.

Cons

None.

01 October 2022

Sara 2.4

Worst experience ever. Internet failure consistently every day, no response to my multiple enquires. Paid $800 for a tv 3 weeks ago, no sign of the tv. DO NOT RECOMMEND!!!

Pros

We have power.

Cons

Rubbish internet connection, poor communication, unreliable.

30 September 2022

Gilda Morganti 8.0

NOW staff are helpful, courteous without fail and do everything in their power to be helpful in sorting out issues. I love NOT being left in a queue for ages when I phone them! I wish more companies would take some tips about customer relations.

Pros

Local company, not a Telco conglomerate, which is a plus in my book. No offshore call centre, so easy to contact the service you need. Good quality technical advice and service.

Cons

I can't think of any, except I'm prepared to pay a little extra for the service and reliability. It's always worth it .

29 September 2022

Amy Russell 8.8

I love it that Now responds to customer enquiries so quickly, and in such a friendly way. It really feels like I'm dealing with a human being and not a company. The difference to my experience with other providers is like night and day!

Pros

Great customer service

Cons

(Can't think of any)

25 September 2022

Shirley Ann Taylor 8.8

As a New customer so far things have been very prompt with good support service.

Pros

Supporting a New Zealand Company.

Cons

None at this point in time.

23 September 2022

Peter 8.2

Victor did a great job this afternoon, resolving my issue and giving me some good hints how I can resolve myself or use online connect with you. Good work. Peter P

23 September 2022

Victoria 9.6

Could not be happier with the excellent response and service from NOW. Moving from Hawkes Bay, where I joined years ago , to Rotorua, NOW Tech Team were exceptionally good and quick at arranging to get me connected and also get fibre installed in a timely fashion. I highly recommend this provider.

Pros

Firstly, talking to a real person, secondly being identified by the number I was calling from so there was no need to go through security process, and, thirdly, their documentation was always up to date so there was not ...read more

Cons

None

21 September 2022

Paul 7.6

very happy with the service and back up (so nice to talk to a real person and not be on hold for hours)
mesh system set up was so easy to set up

Pros

the mesh system has solve my previous issue

Cons

none yet

20 September 2022

Tania 8.2

Great staff easy to follow instructions given over the phone. Setup a breeze

Pros

Works right though the house, works great with two boys gaming price is great

Cons

No cons so far

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