Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

25 August 2022

Manaia 8.8

Thank you
prompt communication & service.

Pros

nil

Cons

nil

25 August 2022

Andy smith 9.2

Always super responsive. Less then 4 rings and a real person answers …NOW that’s so unexpected from a call centre. No lame elevator music with these guys.

24 August 2022

Lorraine Harrington 1.0

Day 7 and still waiting for you to either contact me or set up my Broadband, it's still disconnected. How much longer do I have to wait 2degrees your customer service is piss poor!

Pros

there are none

Cons

The worst customer experience I have ever had to deal with

24 August 2022

Bronnie 3.0

Average data and speed for top dollar, terrible customer service

Pros

Ok connection and speed

Cons

The worst customer service ever, rude and arrogant

23 August 2022

Roger James 8.2

We have been NOW customers for five years. The service began extremely well and has continued to exceed our expectations. Faultless!

23 August 2022

Srikanth 10.0

Good

23 August 2022

Lorraine Harrington 1.0

I signed up for broadband on the 17 August 2022 as I moved house and don't have fibre, I was assured they could give me broadband, first modem didn't work, 2nd modem isn't working as they still have the sim card # on my account from the first modem, no one seems to give a shit, today is the 23rd August and I'm still waiting, I'm suppose to be working from home, but can't. The people in the shop in Napier don't want to know, they say they did everything right, the guy on the p ...read more

Pros

There are no pros for this company

Cons

Worst customer service experience ever

19 August 2022

Vijay 9.8

Switched to Now recently. Service and the support are the best

Pros

Human support. No call waiting.

Cons

Not yet

18 August 2022

Roger 8.0

We have been a customer for some years now. We are glad we made the change. Technical support has been great as we have had issues with landline and ADSL. Their team is proactive it is just a pity that Chorus seem to be a bunch of muppets.

Pros

Great friendly cutomer and technical suppot. You get to talk to Kiwis who know what they are doing

Cons

Pity they are let down by the Chorus people

17 August 2022

Andrew Kimber 7.6

Very good provider. Easy set up and back up with personal involvement excellent. A bit slow because of our rural location at the end of a copper line, but they try to make it work for us

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