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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

5.3 / 180 reviews

15 July 2024
Alicia Warren 2.8
Internet constantly drops out. Very frustrating.
Pros
Cons
Internet constantly drops out. Very frustrating.

8.4 / 545 reviews

15 July 2024
Dan 4.8
Is a good ISP that's reliable but value isn't worth it unless they're running a sign up discount. Was with them for a few years and didn't offer any kind of loyalty discount, increased our prices without warning.

8.4 / 545 reviews

15 July 2024
Jenni 8.0
Great Company
Great Service
And they answer their phones with a real person!
Pros
no
Cons
no

6.5 / 38 reviews

07 July 2024
Hugh 5.6
Unfortunately, they were Actrix who were the absolute best of the ISPs for home and small biz
Pros
Mostly reliable, speeds near to advertised
Cons
Support not what it was. Value drops with the onus on the customer. In general, not Actrix.

8.4 / 545 reviews

07 July 2024
Prasad 9.8
I have been using Now for last one year. The servise has been excellent. I have no hesitation to recemend to any one.

8.4 / 545 reviews

05 July 2024
Albert 8.6
First little issue in 6 months: All sorted out with friendly communication and a very fast technician visit. Way better than any of the providers I had before. Highly recommended.
Pros
Easy communication and efficient support team
Cons
None so far

5.0 / 18 reviews

03 July 2024
Geist 1.0
Nova is a story in how not to do things.
It has been over a week of being connected to them for fibre. To rephrase, I have been a week without internet.

In this week, I have phoned them up multiple times to try and get connected. They are absolutely no help. They tell me that a technician will call me back. I have yet to get a single call back from a technician.
Also, they don't even know if I'm on copper, or if I'm on fibre, which instills a mountain of confidence.
Pros
Lol. Lmfao.
Cons
I'm paying for a service that I don't even get. I don't think anyone there knows what they're doing. Terrible customer service. Hours are standard 8.30 to 6 pm, so good luck if getting in touch with them if you're employed.

8.4 / 545 reviews

27 June 2024
Maurice 9.0
Grateful for the support and service
Pros
no
Cons
no

8.4 / 545 reviews

24 June 2024
Scott Cleaver 8.2
Good service from day one

8.4 / 545 reviews

20 June 2024
Samantha H 7.0
Easy sign up no hassles very supportive, good price for service never had an issue with modem or no internet unless the obvious issue a power outage.
Pros
Responded to my email with good news and are very kind deal with worth the wait I guess :)!
Cons
Wasn’t an emergency but to talk to someone about a resign of a contract wasn’t able had to email and took over two weeks for a response I understand the lines were very busy that day/week was just annoying at that time.
Showing 10 of 2117 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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