Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

09 May 2022

Nancy 8.4

Great service and support. I've been with NOW for 2 years and have no issues. Recommended.

Pros

You get a real person answering the phone

Cons

06 May 2022

Rae Leatherby 9.2

The service was great and assistance received from the support team exceeded my expectations, always a positive experience. Keep up the great work.

06 May 2022

john.J.T. 7.0

I was with NOW for a number of years had excellent service,had a ring from SKY to join their new plan sounded good every thing into one account which included a small saving ,told to give NOW a month notice which l did.4 weeks later l lost my connection and land line phone.Great whats going on ,got in touch with SKY to be told connection on the 30th May told me to get NOW to connect me back up for 30 days . Which l did NOW got me up and running again and managed to get our ol ...read more

05 May 2022

Daniel Ramos Calvo 9.0

Easy to contact by internet / by phone. Quick response to deliver the router when moving to a new accomodation. The help center people are friendly, eager to help and patient to help and understand that people (we) are not experts managing electronic devices.

Pros

Fast assistance, friendly behaivour

Cons

A bit lack of human contact (just a bit)

03 May 2022

Helen Gray 10.0

Very reliable and trustworthy

02 May 2022

Faye 4.4

Customer service is very poor and support difficult to access.
Did not follow through on commitments to fix their errors. Emails unanswered.
Have changed providers but the exit has been far from smooth so far.

Pros

Broadband was OK.

Cons

Customer support poor. Communication difficult.

02 May 2022

Julia Hancock 7.0

Fast n Fabulous!

Pros

Fast n Fabulous

Cons

N/a

28 April 2022

Frances 9.4

speedy service

27 April 2022

Tom Drummond 3.0

Don't have words to decribe how woeful this lot are. Signed up and paid for the 300/100 plan as it seemed good value but get 100/20. Told Northpower Fibre don't do more than 100/20. Nonsense! They can deliver 1 G and have thousands of customers on 300/100. Can't get any answer as the CC does not exist.

Pros

None so far! Just hope they can deliver eventaully! when the get their act together

Cons

Everything about this outfit does not deliver as advertised.

25 April 2022

Graeme 9.0

Awesome team to deal with and always very helpful .
Always treat their customers with respect and not just another number 10/10 for service

Pros

Always very helpful and give you the best deal going

Cons

None yet

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