Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 April 2022

Royce Rivers 8.2

I have just joined NOW and have been very impressed with the level of support available and the people involved

Pros

Excellent setup support and very fast phone contact by REAL people

Cons

none yet

22 April 2022

Ian 7.0

Good tech support from English speaking staff,local company

Pros

Local staff who you can understand

Cons

Reasonable pricing

21 April 2022

Louise 10.0

Excellent customer support and go beyond to help with technical difficulties that are usually mine!!! Love NOW!

Pros

Supporting local and very friendly!

Cons

None

21 April 2022

Chris 9.6

Hands down the best on the market, ‘does what it says on the box’ best rates/deals, quick service, team are friendly and sound like they enjoy what they do. Recently relocated from BOP to AKL and it was there ready to go plug and play.

Pros

‘Does what it says on the box’

Cons

There aren’t more companies like this across the board.

20 April 2022

Jess 9.4

I signed up with now about 2 years ago. And I'll never go with another provider again! This is by far the best Internet. And they answer you're phone calls fast, are more than willing to go out of their way to help.

16 April 2022

Amar 1.0

Just got connected and called customer support first time, was on hold for more than 30 min. and then customer support answered, VERY RUDE, ARROGANT, UNHELPFUL and not listening to what is my request. He is keep on repeating same thing and don't want to send me acknowledgement email about my payment. He also said to me to not to go on him and then he hanged up on me. Going to telecommunication ombudsmen and consumer court asking for my payment receipt and cancellation of serv ...read more

Pros

Nothing what so ever

Cons

Long wait on phone, Rude and Arrogant Customer Service. Asks your unnecessary personal information e.g. YOUR PASSWORD

16 April 2022

Lorraine Thornley 7.0

Moving to new home. Waiting for fiber to be connected, so they gave us wireless broadband until fibre connected. Not expecting password. Will not refund our money.
I am going off spark after being with them for over 40 years.

14 April 2022

Amy Russell 10.0

The thing that sets NOW apart for me is the accessible and friendly service. Whether live chat, phone or email, you get someone local and knowledgeable, and they respond fast. This is SO DIFFERENT to other ISP providers I've used. I really hope they branch out into mobile data, and I can say goodbye to the bad old days forever.

Pros

Great friendly local service

Cons

(Can't think of any)

10 April 2022

Rubin Smith 1.6

*read this*
1. Customer service is useless
2. They expect you to have wired internet not wife for speeds
3. Modem supplied barely got 400mb at best but drops out daily to less than 5mb.
4. Senior or tech people do not call you back
5. They dont report there failures and so keep getting awards.

Pros

Nothing

Cons

Once you sign. Expect the first line IT support of. Turn off and on

08 April 2022

Courtney 7.8

Great service and value for money

Pros

Cons

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