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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

8.4 / 545 reviews

04 March 2022
miriama hutana 9.0
I had a problem with land line messaging and Rob was great, solved the problem very quickly and efficiently. I mentioned an account problem and he referred me to that department as well.
Pros
Helpful and efficient.
Cons
Accounts not always up to date, but resolved after a conversation with personnel in that department.

8.4 / 545 reviews

04 March 2022
Paul 10.0
The best service and communication we have ever had with a company. So nice to speak to someone who can actually give you a answer to a question!!!
Pros
no
Cons
no

8.4 / 545 reviews

03 March 2022
Lizzy 8.4
We just switched - to Fibre - staying with NOW, and were most impressed by the quick and efficient responses by all parties. The actual connection was completed in one day.

8.4 / 545 reviews

02 March 2022
Sheila Blackburn 8.2
Super friendly and efficient customer service. Great price. Good service. We are pleased we changed to NOW
Pros
no
Cons
no

8.4 / 545 reviews

01 March 2022
Kay 8.6
We have been with Now since they came to Rotorua and have never had any issues. The customer service is excellent with no long wait times to speak to someone.
Pros
Great product and excellent customer service
Cons
price of modems to upgrade.

5.6 / 89 reviews

23 February 2022
Rosie 5.0
Faulty modems and no refunds. Negligence at it's finest.
Pros
They will allow a grace period of 2weeks to pay your bill
Cons
Huge muck arounds. Website doesn't show no easy access to information when they continuously give faulty modems

8.4 / 545 reviews

23 February 2022
Paul 8.8
Great customer service from NOW reps who willingly went the extra mile for me so I could collect my router. I chose NOW on their best service score and value via NZ Compare. They have lived up to that. Great tech support too.











Pros
Customer and Tech support
Cons
Router cost

8.0 / 4 reviews

22 February 2022
Shaun 8.0
Our internet plan is fast and at $69 is pretty cheap. Fibercity has great customer service, Elaine from Fibercity was very helpful in setting up our plan.

8.4 / 545 reviews

20 February 2022
Caleb 3.6
A disappointing experience with NOW with several interactions with customer support. When I eventually left them for another provider, they over charged me and told me that the over charged amount would be cleared on the next invoice cycle. It didn't and they ended sending me a letter advising that I was going to be referred to their debt collector. It left a very bad taste.

8.4 / 545 reviews

16 February 2022
Maureen Gilchrist 9.0
It’s only because lve changed areas that l no longer have internet çonnection with Now
It was marvellous just to be able to make a phone call to get a problem fixed
Showing 10 of 2117 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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