Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 February 2022

Stijn Seghers 10.0

Best service and customer support of out of all ISPs in NZ. Absolutely amazing!

31 January 2022

Susan Miles 8.2

I highly recommend Now!

Pros

Great service and communication, very reliable information and I was set up quickly. Much more responsive and helpful than my previous provider

Cons

None

28 January 2022

Laura 10.0

Can’t recommend Now enough! Always the best friendly service, no wait times , no issues with connections etc. I personally think great customer service is everything and these guys nail it on the head every time!

24 January 2022

Kaiawhi 8.6

Absolute legends! Creating an account was effortless & felt supported all the way through the process. Never left wondering and had timely responses always!

Pros

Friendly & attentive staff who pay attention to my needs & are accomodating

Cons

That I didn’t change sooner

21 January 2022

Jenneke 8.6

We have been with NOW for 3 years, and we never had any problems. A small account hiccups at the start was sorted quickly and easily. I can totally recommend them!

19 January 2022

Ramel Gealon 7.0

I signed up with Fibercity and both the price and the speed which are really awesome! Service has a customer touch even after getting on board with them. Highly recommended!

18 January 2022

Julie Watts 4.0

We had skinny service at a business location and home. They were the most difficult to deal with to close the accounts when we moved. We ended up paying for service months after requesting cancellation although initial contracts had completed. We would not recommend skinny. The broadband was fine, the service behind it lacking.

Pros

Reaching a live support person is very difficult - email contact only

Cons

the broadband service is fine but the service behind it is lacking dont save a few dollars for a lot of expense in the end

18 January 2022

Trevor Harkness 9.6

Changed from telecom after abusive comments from their tech help desk. Have never regretted it

Pros

Local company I can walk in the door and seek help . Have done this twice both times I have walked out completely satisfied.

Cons

yet to find any

10 January 2022

LAWRENCE 8.8

I have used Now at work and home for over 5 years and have found them great. Not one billing issue, fast phone answering, helpful with tech issues. I changed from Vodafone and saved $50/month at work for a better service! Have recommended them multiple times.

Pros

Customer focused (cf Consumer Recommended)

Cons

Had X1 poor response time to message left from work a/c.

09 January 2022

Amanda 9.8

Very fast and efficient service :)

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