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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

8.4 / 575 reviews

02 March 2022
Sheila Blackburn 8.2
Super friendly and efficient customer service. Great price. Good service. We are pleased we changed to NOW
Pros
no
Cons
no

8.4 / 575 reviews

01 March 2022
Kay 8.6
We have been with Now since they came to Rotorua and have never had any issues. The customer service is excellent with no long wait times to speak to someone.
Pros
Great product and excellent customer service
Cons
price of modems to upgrade.

5.6 / 89 reviews

23 February 2022
Rosie 5
Faulty modems and no refunds. Negligence at it's finest.
Pros
They will allow a grace period of 2weeks to pay your bill
Cons
Huge muck arounds. Website doesn't show no easy access to information when they continuously give faulty modems

8.4 / 575 reviews

23 February 2022
Paul 8.8
Great customer service from NOW reps who willingly went the extra mile for me so I could collect my router. I chose NOW on their best service score and value via NZ Compare. They have lived up to that. Great tech support too.











Pros
Customer and Tech support
Cons
Router cost

8.0 / 4 reviews

22 February 2022
Shaun 8
Our internet plan is fast and at $69 is pretty cheap. Fibercity has great customer service, Elaine from Fibercity was very helpful in setting up our plan.

8.4 / 575 reviews

20 February 2022
Caleb 3.6
A disappointing experience with NOW with several interactions with customer support. When I eventually left them for another provider, they over charged me and told me that the over charged amount would be cleared on the next invoice cycle. It didn't and they ended sending me a letter advising that I was going to be referred to their debt collector. It left a very bad taste.

8.4 / 575 reviews

16 February 2022
Maureen Gilchrist 9
It’s only because lve changed areas that l no longer have internet çonnection with Now
It was marvellous just to be able to make a phone call to get a problem fixed

8.4 / 575 reviews

16 February 2022
Margaret 8.6
The fact that I’ve just signed up for a second term with NOW should say it all: it’s your best deal for broadband.
Pros
Quick efficient service.
Cons
Zero.

8.4 / 575 reviews

12 February 2022
Julia 8
I have been with NOW since I arrived in Hawkes Bay 10/10

8.4 / 575 reviews

11 February 2022
Andrew Knipe 10
Now are the best ISP in NZ. They are so easy to deal with and are good value. You get through in a couple of rings and speak to a human who actually WANTS to help you. Awesome Service !!!!!
Pros
NZ team, answer the phone in a couple of rings
Cons
None, unless your impressed by so called free stuff that the others do (by the way your paying for that "Free Stuff"))
Showing 10 of 2184 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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