Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

06 November 2021

Von 1.0

Dreadful service

Pros

Nothing to say

Cons

Dreadful and unreliable

05 November 2021

Carla Gini 2.8

Worst experience of my life - may be cheaper but I have been without a TV for over a week - due to lack of customer service - no difference in internet speed - they just don't want to help - just want to take my money and don't care about the distress this is causing me

Pros

Cons

Poor customer service

04 November 2021

glenn mccann 8.4

its not until you need them do you appreciate the speed and effectiveness of the Now operation.
top marks from us.

Pros

Cons

04 November 2021

Margaret McClintock 7.8

Friendly helpful staff who are customer focused! Well priced and reliable product.

Pros

Cons

03 November 2021

Bruce 6.0

Only changing due to being buggered around. Had a billing query, first person ver pleasantly said they would sort it - nothing happened. Second person knew nothing. Third person was rude and obnoxious. Committed to investigate - a month later nothing had yet happened. Fourth person in store was sort of helpful, I agreed to some concessions on the bill and was told I would get an email invoice detailing agreed changes - nothing happened again! I then decide I am better trying ...read more

Pros

Good reliable service. Definitely not the cheapest.

Cons

Couldn’t resolve my customer service request. Got sick of it after 2 phone calls and two in store visits.

03 November 2021

Mauricio Taulis 8.4

Overall happy with the service they provided

Pros

Good relaxing able service. Good price

Cons

Not the cheapest in the fibre category

03 November 2021

Kath Bond 6.8

Responsive and fair pricing

01 November 2021

Mark Stratford 9.4

Best provider I have ever been with. Always happy to help in any way. Have never had any issues with my internet and the team are amazing to deal with. Could not recommend them more. Have been with many of the bigger companies and no hesitation to leave them. NOW is a great local company providing great value and great internet

Pros

Amazing, friendly staff. Fast and great priced internet. Also love to be able to support a local company.

Cons

Absolutely none at all.

31 October 2021

Ebson 3.2

After leaving them they started reporting late payments to my credit report. They overcharge old customers and give deals only to new customers. I am still trying to get my $75 that I overpayed and is sitting in my account. I DO NOT RECOMMEND.

Pros

Their app is easy to use

Cons

Don't reward loyal customers. Play dirty when you want to leave

30 October 2021

carl strohmenger 5.8

Pros

Cons

the internet cuts out alot

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