Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

28 November 2020

Romnick Alejo 10.0

Claire is a lovely representative of your company. She took care of my concern excellently.

Pros

Cons

27 November 2020

Teresa Murdoch 10.0

Help is always readily available, you're not waiting half the day for someone to answer the phone OR email for that matter and you get an answer to your query so quickly. I love that you aren't ringing someone in another country to get help!

Pros

Fast and efficient help, friendly customer service, best experience I've had with a provider yet actually.

Cons

Can't put my mobile plan on Now lol but that's really only a con for myself!

25 November 2020

Ishmeet 8.6

I spoke with Jacob and he was lovely on the phone. He understood my problem in no time and was very quick In solving it.

25 November 2020

Steffi 9.6

She was (sorry can’t remember her name) very polite and helpful. Awesome!!!

25 November 2020

Heather Tudor 1.0

No support to problem. Told Vodafone tower overloaded. This doesnt help. You never mentioned at sales time. If you charged me $99 pm, then provide a service where I can use.

23 November 2020

Pam Smith 6.2

Reasonably happy with Spark. Can’t get fibre in our road

Pros

Cons

23 November 2020

Jacques 8.2

We have been with NOW for a few years. They provide REAL customer service by people who understand NZ way of life and issues. Their technical service are efficient and will go beyond the call of duty to make things happen when it there is an issue. Customer service are friendly and courteous and will go the extra mile to accommodate your needs and sort problems out.

Pros

Responsive / friendly / competitive /

Cons

None

22 November 2020

Dave 9.6

Great provider - I never had a problem in four years of service. Unfortunately I had to change provider as Skinny cannot accept direct debits or bank deposits as payment.

Pros

Reliable

Cons

Only accepts credit/debit card as payment

21 November 2020

rob 3.4

Their service quality fails to justify the mediocre competitiveness of their pricing. Although you can potentially contact them, expect little attempt for them to redress their errors and no attempt to restore goodwill should you face an issue. Why would you ever bother supporting such a company when there are far better alternative available out there?