Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 September 2017

Mike 8.8

Been with them for years. Fairly internet savvy so been able to sort most connection or internet problems myself. On rare occasions I have called they were helpful. Earlier wait times were longer than I'd like but all good otherwise now.

Pros

Getting speeds up & down in excess of plan I pay for. Given upgrade last year for free on downloads from 30mps to 50 & improved speed getting close to that many days.
Found that I've been able to negotiate a deal when ...read more

Cons

None (yet)

20 September 2017

Kylie 9.4

Been with Slingshot for a number of years - haven't had too many blips & am happy overall. Recently noticed that the prices for our current plan had come down on the website but we were still paying a higher amount. Gave customer service a call and they sorted that out straight away, and threw in 3 months of credit since they had been overcharging us $10 a month for 9 months. Now this is only fair, if not going slightly above & beyond, but considering some other companies I'v ...read more

20 September 2017

Andrew 2.8

Not so expensive but awful support service. frustrating experience

17 September 2017

False Name 7.2

We live in a valley near town with no fibre or ADSL available .We have been rejected by Vodaphone, Spark and Farmside as "outside RBI coverage".
Netspeed and their local Manawatu agents deserve kudos as the only company who tried to get us coverage on the RBI and succeeded.

Pros

Offered test with no charge if they could not supply reliable connection to RBI
NetSpeed offering cost and provision similar to wireless nation.
Pretty helpful service

Cons

Small company, sometimes don't have staff to deal with widespread problem individually.
Set up not cheap as had to pay for their selected and supplied modem

17 September 2017

Mark Ternent 8.8

Ben with Voyager (business) unlimited UFB since it was available in our area. It's reliable and fast, but mainly they are just so easy to deal with.

Pros

Cons

16 September 2017

Shawn 9.4

Static IP cost is only charged once, which is very cost effective

Pros

Cons

16 September 2017

Gordon Paterson 8.6

Been with Slingshot now since 2010 Phone and Internet Cost $90.00 and Toll call extra now I pay $90.00/month with Phone 100GB Internet free National Calling and International Calling Caller ID and other services. where as with Telecom before I was paying $115.00 for phone and Internet.

16 September 2017

Clint 9.2

Been with Unlimited internet twice. Both times have been a great experience. Jumped ship to Bigpipe to make use of a massive special and because 100/20 fibre was not offered at the time, only 100/100. Now 100/20 is offered for $70 flat, no contract making this THE BEST option out there for fibre users.
Only switched to Orcon as flat mate works there and gets account credit. The bottom dollar drives our flat account.

Pros

Best value for $$
Slightly above full speed (105mbps speedtest.net however I live very close to an exchange)
Great support (gave a 9 instead of 10 as I never had issues to properly test the level support)

Cons

Gave 7 for features as no direct debit option, had to use credit card or bank deposit. Direct debit preferred as no admin involved

16 September 2017

Caryl Forrest 7.4

Have been with Actrix (now subsumed by Voyager) for 17 years. The quality of service desk support is amazing - very technically able, with great problem solving ability. I just wish folk would see beyond familiar brands and price to an organization that will really help if something goes wrong.

16 September 2017

Peter Tilley 6.0

I feel like Slingshot are focused on income not customers

Pros

We're still on ADSL; it's surprisingly fast: download 16Mbps

Cons

Slingshot increased our monthly charge a month after we began our contract in 2015. They then overcharged us for the next six months. Our landline lost connection for two months. They charged us for insurance when we di ...read more

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